August 23rd, 2015, 14:54
mrt needs to consider their users timezones.
I am in california PST timezone.
It seems that MRT doesn't really get around to responding to their customers till after their lunchtime (it seems).
I just recently realized that 5pm my time is 9am their time.
So I need answers and they make me wait until 2-3 oclock in the morning.
At 9am Chinatime they should have lots of help in the office, engineers etc.
SO MRT - how bout dedicating a engineer for support in hours that kinda match your customers?