ST500DM002 not detect

[datahdd116]

i use mrtpro data recovery
hdd ST500DM002 SN Z3T9H30A PN 1BD142-500 Firmware KC45
not detect error tic tic ja ja
help me

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[datahdd116]

What do you mean by "error tic tic ja ja" ???

Looks like drive is stuck in BSY, and if the drive is clicking then most likely it's bad heads.

Thank you probably due to bad head
replace head then code view head help me