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 Post subject: new MRT 2.1.1.2 and bad files saving
PostPosted: November 27th, 2017, 19:21 
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Joined: November 21st, 2009, 10:38
Posts: 64
Location: Europe
I just start to try new updated version of MRT software (2.1.1.2).

Have many interesting improvements.

Reading official upgrade list I've found a very useful (my opinion) upgrade on DE.

Quote:
- Add saving bad files separately and automaticaly


I made so a little experiment with a disk with one damaged head. So after cloning try to save files .....off course many on them are corrupted.
MRT have created a new folder "!Bad Flies" (.....I guess they mean "Files" :D ) but still empty.

So question is: .....have I misunderstood the meaning of "BAD FILES"? ....

I have saved files not copletely readed (contain some empty sectors,
....also some contain bad sectors (red and black).
No one of them was moved to BAD FILES folder.

Is a bug o my fault? :?: :?: :?: :?:
Someone have experienced same situation?


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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: November 27th, 2017, 21:58 
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Joined: June 26th, 2014, 5:08
Posts: 97
Location: China
Alkemist wrote:
I just start to try new updated version of MRT software (2.1.1.2).

Have many interesting improvements.

Reading official upgrade list I've found a very useful (my opinion) upgrade on DE.

Quote:
- Add saving bad files separately and automaticaly


I made so a little experiment with a disk with one damaged head. So after cloning try to save files .....off course many on them are corrupted.
MRT have created a new folder "!Bad Flies" (.....I guess they mean "Files" :D ) but still empty.

So question is: .....have I misunderstood the meaning of "BAD FILES"? ....

I have saved files not copletely readed (contain some empty sectors,
....also some contain bad sectors (red and black).
No one of them was moved to BAD FILES folder.

Is a bug o my fault? :?: :?: :?: :?:
Someone have experienced same situation?



Hi, we have received your information.
We can't get your meaning by your description, it is not clear.
Please add our technical support Skype: service@mrtlab.com , he will check for you.


Email: sales@mrtlab.com Skype: sales@mrtlab.com

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MRT can support Seagate F3 Head/Zone shielding
http://en.mrtlab.com/


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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: November 27th, 2017, 22:22 
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Joined: February 9th, 2009, 16:13
Posts: 2031
Location: Ontario, Canada
I did find this feature to work in my test case.

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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: November 28th, 2017, 6:03 
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Joined: November 21st, 2009, 10:38
Posts: 64
Location: Europe
lcoughey wrote:
I did find this feature to work in my test case.


Wich type of file will moved in "!BAD FILE" folder?


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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: November 28th, 2017, 10:47 
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Joined: February 9th, 2009, 16:13
Posts: 2031
Location: Ontario, Canada
Alkemist wrote:
lcoughey wrote:
I did find this feature to work in my test case.


Wich type of file will moved in "!BAD FILE" folder?

The best I could tell, they were files with bad sectors. Perhaps, if you have a head off, those sectors aren't being tagged as bad. Maybe you need to change the map of white, unread sectors to red and see if that makes a difference.

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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: November 28th, 2017, 10:50 
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Joined: February 9th, 2009, 16:13
Posts: 2031
Location: Ontario, Canada
Basically, they should be considering all files bad and only consider them good if all the file's sectors are read. If they are doing it differently where they are only considering a file as damaged if it has read errors, it will result in a lot of false positives and consider files good if their sectors weren't read because a head was disabled. Sadly, I suspect that this is the case and it will likely take as long for them to fix it as it is taking for them to exclude the full task name from the front of directory path when saving files out to a destination drive.

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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: November 28th, 2017, 10:59 
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Joined: November 21st, 2009, 10:38
Posts: 64
Location: Europe
lcoughey wrote:
Alkemist wrote:
lcoughey wrote:
I did find this feature to work in my test case.


Wich type of file will moved in "!BAD FILE" folder?

The best I could tell, they were files with bad sectors. Perhaps, if you have a head off, those sectors aren't being tagged as bad. Maybe you need to change the map of white, unread sectors to red and see if that makes a difference.


Head is not set off, just unable to read (so produce all black and red sectors).
Mi test files are different types: some are all black, some mixed green, red, black and white, some others have errors but not completely readed.

I'm sure some option make the difference ...........it seem no have any setting.

Anyway despite my experiments not any bad file will filtered.
Waiting MRT support for clarification


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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: November 29th, 2017, 11:55 
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Joined: August 15th, 2006, 3:01
Posts: 2524
Location: CDRLabs @ Chandigarh [ India ]
lcoughey wrote:
Basically, they should be considering all files bad and only consider them good if all the file's sectors are read. If they are doing it differently where they are only considering a file as damaged if it has read errors, it will result in a lot of false positives and consider files good if their sectors weren't read because a head was disabled. Sadly, I suspect that this is the case and it will likely take as long for them to fix it as it is taking for them to exclude the full task name from the front of directory path when saving files out to a destination drive.



Well,
Do You Not Think They Should Involve Some Of Us for beta testing their software i bet some of us are far better then their Chinese clients

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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: December 1st, 2017, 7:36 
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Joined: November 21st, 2009, 10:38
Posts: 64
Location: Europe
mrtpro wrote:
Hi, we have received your information.
We can't get your meaning by your description, it is not clear.
Please add our technical support Skype: service@mrtlab.com , he will check for you.


Email: sales@mrtlab.com Skype: sales@mrtlab.com



.............after 3 days no yet answer to my email.
Also impossibile to contact support in skype. No yet answer (also in chinese work time off course).
MRT forum closed.

.......is really so difficult to answer about a so simply question?
Apparently yes!!


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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: December 1st, 2017, 13:51 
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Joined: July 12th, 2010, 4:38
Posts: 1059
Location: Portugal
Get used to it....

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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: December 1st, 2017, 17:32 
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Joined: February 9th, 2009, 16:13
Posts: 2031
Location: Ontario, Canada
When you do get a response, it is usually a rewording of your question without any attempt to answer and when you reply to that, it will take just as long, if not longer for the next response to come.

The forum isn't closed, you just need register. But, it is pretty much dead. Only a few users posting about functionality and issues and MRT posting instructions on how to pay for the upgrades.

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RAID Data Recovery


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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: December 1st, 2017, 18:35 
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Joined: November 29th, 2006, 10:08
Posts: 7095
Location: UK
And they wonder why nobody takes them seriously?

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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: December 2nd, 2017, 7:17 
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Joined: November 21st, 2009, 10:38
Posts: 64
Location: Europe
pcimage wrote:
And they wonder why nobody takes them seriously?


I am stunned by this self-destructive trade policy.
Their way of dealing with customers is really masochistic ..... totally illogical and anti-commercial :shock: :shock: :shock: :shock: :shock:

Every little problem ........... every new situation they persevere in this way and continue to lose credibility

But .......why??????????????? :?: :?: :?: :?: :?:


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 Post subject: Re: new MRT 2.1.1.2 and bad files saving
PostPosted: December 2nd, 2017, 8:48 
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Joined: July 12th, 2010, 4:38
Posts: 1059
Location: Portugal
Maybe they think that only they know about the trade and ignore all other views from outside people...

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