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 Post subject: Contact HDDGuru Support
PostPosted: January 19th, 2010, 8:58 
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Joined: January 19th, 2010, 8:31
Posts: 5
Location: London
Why can't I email HDDGuru for support???!!!

I have a basic problem of what to do next after performing a Low Level Format with HDDGurus LLF software.
I can see the "Unallocated" drive in XPs Computer Management control panel. But it will not let me partition, mount or format it.
In DOS prompt I do not seem to have the 'fdisk' utility.
When I try "format drive ..." it does not recognise the spare drive.

I sold this drive to recycle it on eBay, and hoped this would clear the data.

Now I am in a mess. :evil:

Please help fast


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 Post subject: Re: Contact HDDGuru Support
PostPosted: January 19th, 2010, 12:01 
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Joined: February 9th, 2009, 16:13
Posts: 2521
Location: Ontario, Canada
I suggest you use the MHDD disk and simply use the ERASE command. You may want to run a SCAN of the drive to confirm it is healthy, before selling it to someone else.

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Luke
Recovery Force Data Recovery


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 Post subject: Re: Contact HDDGuru Support
PostPosted: January 19th, 2010, 13:51 
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Joined: October 23rd, 2006, 8:56
Posts: 1336
graham3d wrote:
Why can't I email HDDGuru for support???!!!

I have a basic problem of what to do next after performing a Low Level Format with HDDGurus LLF software.
I can see the "Unallocated" drive in XPs Computer Management control panel. But it will not let me partition, mount or format it.
In DOS prompt I do not seem to have the 'fdisk' utility.
When I try "format drive ..." it does not recognise the spare drive.

I sold this drive to recycle it on eBay, and hoped this would clear the data.

Now I am in a mess. :evil:

Please help fast


Because this is not a commercial peace of software. The developer has written the software in his spare time and does not have time to support user requests. But yes, try MHDD and good luck.


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 Post subject: Re: Contact HDDGuru Support
PostPosted: January 26th, 2010, 10:16 
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Joined: January 19th, 2010, 8:31
Posts: 5
Location: London
Thanks Luke
I have tried that now, but the drive just does not appear at all.
It does appear as a disk device in device manager, so I know it is connected.
Best regards
Graham


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 Post subject: Re: Contact HDDGuru Support
PostPosted: January 26th, 2010, 11:34 
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Joined: August 12th, 2008, 13:11
Posts: 3235
Location: USA
Is the drive attached over USB?

Did you initialize the drive in disk management?

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You don't have to backup all of your files, just the ones you want to keep.


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