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Re: Newbies VS Pros

August 22nd, 2019, 8:33

wyrrmzr wrote:But 15 years with a 90% success rate,

the 90% you're talking about includes what you outsource ?
wyrrmzr wrote:so I don't have to send drives out, or at least not as often.

and whatt about the other 10% ?
is it what you've done more damage than ist already is ?

wyrrmzr wrote:but it takes experience to know when NOT to try software recovery on a drive, and to instead send it to someone who has the hardware and/or clean room access to properly handle the situation.

Re: Newbies VS Pros

August 22nd, 2019, 15:20

HaspHL wrote:
wyrrmzr wrote:But 15 years with a 90% success rate,

the 90% you're talking about includes what you outsource ?
No, my success rate has been not counting drives I've had to outsource. But that's because I tend to know when not to mess with a drive; parking heads is one of the symptoms I'm all too familiar with, and of course there are obviously other sounds and symptoms where you simply have to tell the customer it's not feasible without sending it to a clean room, or at least someone who has hardware to deal with it.

wyrrmzr wrote:so I don't have to send drives out, or at least not as often.

and whatt about the other 10% ?
is it what you've done more damage than ist already is ?

Fortunately, no. Well, when I first started, I'll have to admit that there were some drives that I tried to recover, but may have made worse. I think many, if not most of us, have been there. I'll also have to admit some sheer dumb luck when I first started. But I've picked up pretty quickly on what is recoverable with my resources, and when I have to tell my customers it's beyond me, but I can make recommendations. Some customers have insisted I try anyway, because they didn't consider their data to be worth $1500. But I really just cringe in those cases, and make sure the customer knows there's very little chance that it will turn out well. Sometimes it's even good to have the customer sign a waiver if they're that adamant about being cheap.

wyrrmzr wrote:but it takes experience to know when NOT to try software recovery on a drive, and to instead send it to someone who has the hardware and/or clean room access to properly handle the situation.

Re: Newbies VS Pros

August 22nd, 2019, 22:08

I should probably provide some of my history, as it's likely different from most.
I started in data recovery when I was hired on as a tech for a fairly large municipality (3000 users, as I recall). They decided that they needed people who knew forensics and data recovery, and sent a handful of us to classes. Of course, important data was already being automatically backed up, but their hope was that we could get the less important stuff back faster, and with less complaining from our end users.
So, I started out by recovering the small stuff; if I failed, it wasn't a big problem. They just wanted to see someone at least try to get back more than just their emails and important documents; we tried to give them back their computers looking like nothing had ever happened. Even their screen savers and backgrounds were still intact if we did well!
From there, I expanded as much as I could, despite the fact that the local powers that be wouldn't buy write blockers, much less hardware dedicated to data recovery.

Re: Newbies VS Pros

December 3rd, 2019, 20:03

I am a newbie and I am here to learn more from the pro the primary reason why I signed up.
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