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 Post subject: Tip for pricing
PostPosted: May 28th, 2018, 8:34 
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Joined: May 28th, 2018, 8:07
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Location: Brasil
Hello guys,
I hope I have created this post in the correct category.
I come in search of help for price formation, or at least have a basic idea, a starting point to formulate the value of my services.
I know that each case is a case, some are easier, others are more difficult.
I believe the price of the service will be based on the difficulty to recover the data. Besides the difficulty, we also count on the amount of data that the client requests to recover.

What do I basically need to consider (factors) to set my price?
Could anyone give me some basic tips so that I can come to the conclusion of a value for the service that I will provide?
Thanks for the help.


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 Post subject: Re: Tip for pricing
PostPosted: May 28th, 2018, 9:10 
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Joined: July 12th, 2010, 4:38
Posts: 1060
Location: Portugal
To start, you need to check your market. 100€ could be a low value and for your economy can be expensive.
After you know this, you can decide the prices.
There are logical problems, firmware problems, PCB problems, head problems, etc, etc and some are more hard to deal than others. Also the access to parts can make the price go up or not...

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 Post subject: Re: Tip for pricing
PostPosted: May 28th, 2018, 9:11 
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Joined: December 19th, 2006, 8:49
Posts: 9510
Location: Portugal
If possible ... do it for FREE !

:D

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 Post subject: Re: Tip for pricing
PostPosted: May 28th, 2018, 9:14 
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Joined: April 3rd, 2011, 0:19
Posts: 1841
Location: Providence, RI
Many of us post our pricing tiers on our websites, so you could just try referencing other companies in your country/region.

Example pricing pages:

Our data recovery prices
Recovery force's pricing
Platinum Data Recovery's Prices

As you can see different companies break out the tiers differently and the prices can vary a lot based on the region.

I personally think charging by the Gb is a terrible idea. It's likely to alienate a lot of customers who might bring in easy cases with a lot of data. Or it'll lead to never ending negotiation about what files the customer actually needs back and is willing to pay for (despite the fact you may have it all recovered anyway).

I prefer to just add on an extra once the HDD size is larger than 2Tb. I just add $50 for each TB over 2Tb sized drive. That way if it's a full 8Tb drive I'm billing an extra $300 for the added time. But, I'll usually offer to waive that fee if the drive has very little data on it and it's a hardware case. For logical though, still got to scan 8Tb so it always applies if I've got to do any lost/deleted scanning.

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 Post subject: Re: Tip for pricing
PostPosted: May 28th, 2018, 9:55 
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Joined: December 19th, 2006, 8:49
Posts: 9510
Location: Portugal
What is important to consider is that if the OP is running a professional business with for example a class 100 HEPA clean room + PC-3000, etc or if the OP is just doing DR to get some extra money using stuff like WDR and ddrescue ...

Also might be a good time to remember that one should never practice with client's drives ...

If one have a well extablished DR business and if one did invest a considerable amount of $$$ on tools then the answer to the OP quation should be easy to reply ...

Also just check the market near you and try to figure out how many professional DR business there are near you and ask for prices ! Then you should have an idea of how much $$$ the ones competing with you are charging and adjust the cost to compete with them.

If you are competing with TRUE DR professional and you are just doing this as a hobby then you will have to offer a very cheap price, on the contrary if you are the professional one and you are competing with people without tools and knowledge then you should charge a fair price that can justify your investment but still be accessible for people searching for PROFESSIONAL data recovery.

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 Post subject: Re: Tip for pricing
PostPosted: May 28th, 2018, 10:02 
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Joined: December 19th, 2006, 8:49
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Location: Portugal
Example if all that you can do is cloning with ddrescue and apply some small firmware patches with SeDiv, WDMarvel, HDDSuperTool, etc ... then it's no big deal to charge only $50 to clone a WD drive with a slow issue (and extract the data) after you patch it with HDDSuperTool.

If you do have PC-3000 system and you did pay for it + updates it's "normal" that you will want to charge more like $300 - $600 to cover your investment and the price of the tool.

BUT ... If you do only have HDDSuperClone / HDDSuperTool and you end up killing the data/drive for good without recovering anything then the responsablility will be all yours ! So you should "invest" in proper tools and that will make you charge more $$$

Now if people around you do have PC-3000 and well stablished DR firm with clean room and if they are charging $100 for the same "slow fix" you might not want to charge more !!! You will loose clients.

If all people around you are using software only tools and they are not specialized in DR and if you do have the PC-3000 + well stablished DR business then it's no problem to charge the $300 - $600 even if the client can get "cheaper" offer from people that are not specialized and are running software only sollutions ...

Idea will be that people with software only tool + lack of knowledge will mess it up big time and later clients will arrive to you because other people messed it up. Now the "slow issue" job that would be "easy" to fix/recover needs for example head stack replacement and you will charge drom $600 and up on your professional lab.

If you don't have a clean room you will have either to oursource the job, declie it or .... you get the idea ... If you end up as the bad guy that destroy drives and loose all the data then it's bye-bye business ...

So focus on the quality of your service first + your investment like tools that you will have and make sure that you can recover the data ! Then you can start thinking about prices .... That is the easy part ...

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 Post subject: Re: Tip for pricing
PostPosted: May 29th, 2018, 15:56 
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Joined: May 28th, 2018, 8:07
Posts: 2
Location: Brasil
data-medics wrote:
Many of us post our pricing tiers on our websites, so you could just try referencing other companies in your country/region.

Example pricing pages:

Our data recovery prices
Recovery force's pricing
Platinum Data Recovery's Prices

As you can see different companies break out the tiers differently and the prices can vary a lot based on the region.

I personally think charging by the Gb is a terrible idea. It's likely to alienate a lot of customers who might bring in easy cases with a lot of data. Or it'll lead to never ending negotiation about what files the customer actually needs back and is willing to pay for (despite the fact you may have it all recovered anyway).

I prefer to just add on an extra once the HDD size is larger than 2Tb. I just add $50 for each TB over 2Tb sized drive. That way if it's a full 8Tb drive I'm billing an extra $300 for the added time. But, I'll usually offer to waive that fee if the drive has very little data on it and it's a hardware case. For logical though, still got to scan 8Tb so it always applies if I've got to do any lost/deleted scanning.


Hello,
His tip was perfect.
It helped a lot.
Thank you!


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