May 30th, 2018, 22:23
May 31st, 2018, 6:04
May 31st, 2018, 8:39
May 31st, 2018, 8:44
May 31st, 2018, 9:00
May 31st, 2018, 9:23
LarrySabo wrote:Thanks for your thoughts, @eingstein9.
No disrespect intended but my prices are irrelevant to the question at hand, I think. Since my target market is ordinary consumers and SOHO users, I set prices they can afford. There are price ranges for each categoriy (logical, media, electronic, firmware and physical) so I can match price to the cause of failure and extent of the damage. By default, the price is at the high end of the range unless there is reason to do otherwise. But as I said, it's irrelevant to the main issue here.
I tell the customer that the patient drive is unreliable and cannot be trusted and that I could use it for parts, but have only twice stipulated that the price will be higher if they don't donate the patient. I will make it a policy as you recommended and state it clearly on my Prices page.
Again, thanks for your thoughts.
May 31st, 2018, 9:26
May 31st, 2018, 10:11
LarrySabo wrote:⁕ * If a donor drive is required for parts and we use one of our own, a charge of $50 applies
May 31st, 2018, 10:43
May 31st, 2018, 12:02
May 31st, 2018, 12:50
LarrySabo wrote:Thanks for the additional comments. Donors are usually re-usable but the proposed $50 charge assumed it would need to be replaced after 3-4 uses. I'll increase that to $100 to be more realistic ($300 average replacement cost and 3 uses before its replacement is required). These are in CAD, BTW.
Where a donor has to be purchased specifically for a case, perhaps I should assume the donor will be added to my inventory and be used on one other case, i.e., charge the customer 50% of its cost.
More though is required but I appreciate the suggestions.
May 31st, 2018, 16:51
May 31st, 2018, 19:41
Logical Failure $150 – $350
Media Issues $150 – $350
Electronic Failure $150 – $350
Firmware Corruption $200 – $350
Physical Failure $300 – $500 + parts*
plus 13% HST.
⁕ Prices assume the patient drive will be donated for recycling, otherwise add $50.
⁕ Prices shown are for drives up to 3TB. Add $50 per additional terabyte for larger drives.
⁕ * If a donor drive is required for parts and we use one of our own, the parts charge will be $100.
⁕ * If a donor needs to be ordered, a non-refundable advanced payment of 50% of its cost will be required. We absorb the other 50% and assume ownership of the donor.
June 13th, 2018, 1:50
June 16th, 2018, 9:39
June 16th, 2018, 16:10
rukana wrote:Hi Larry,
Just refer advanced data recovery cases to other company and get your referral fee. There are "professional" data recovery companies, who is collecting $300-$400 from each case. Just grab the customer by advertising the low, flat rate price.
June 16th, 2018, 16:41
June 17th, 2018, 6:55
- Labour cost 500 CAD
- Donor 310 CAD
Subtotal: 810 CAD
- HDD for output 105 CAD
- HDD USB Enclosure 20 CAD
Total : 935 CAD
Given the high cost of donors, I've decided that's just not feasible for a small-time DR shop like mine.
If they don't want to pay for the donor no matter the recovery outcome, I'll just wish them best of success with whatever they decide to do.
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