All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 1 post ] 
Author Message
 Post subject: Grey market Samsung SSD Frustration
PostPosted: August 17th, 2020, 20:27 
Offline

Joined: January 29th, 2012, 1:43
Posts: 747
Location: United States
So I purchased one of each 2TB and 4TB Samsung 860 EVO SSD on Newegg from seller 3C Expert. The 2TB failed shortly after the return period, so I tried to do a warranty claim with Samsung, only to find the warranty was only good for Australia, not USA where I purchased it. So I checked the 4TB only to find the warranty was only good for Korea. WTF! I have initiated a replacement for the 2TB with 3C Expert and was told they would honor the warranty and replace it, but have now requested a full refund, along with a refund for the 4TB with return shipping at the seller’s expense. I will see how that goes, but I feel so deceived. Samsung support calls it “a grey market product” because it was imported from another country and not meant to be sold in the USA. I will not buy from 3C Expert on Newegg again, that is for sure.

What really gets me is that this is holding up my new computer build from being complete and usable :(

_________________
http://www.sdcomputingservice.com
Home of HDDSuperClone and HDDSuperTool


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 1 post ] 

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 12 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group