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 Post subject: Is HYDATA Still in Buniess
PostPosted: October 16th, 2018, 13:14 
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Joined: June 11th, 2013, 17:01
Posts: 1148
Location: Phoenix, AZ USA
I have been trying to order the Hydata Seagate SCSI package and cannot get a response from them.

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 Post subject: Re: Is HYDATA Still in Buniess
PostPosted: March 3rd, 2019, 2:35 
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Joined: February 24th, 2019, 23:37
Posts: 4
Location: Singapore
Hi Let me know if you still help buying them.

We are the authorized Distributor for the software.


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 Post subject: Re: Is HYDATA Still in Buniess
PostPosted: March 3rd, 2019, 4:32 
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Joined: August 15th, 2006, 3:01
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Location: CDRLabs @ Chandigarh [ India ]
ddrecovery wrote:
I have been trying to order the Hydata Seagate SCSI package and cannot get a response from them.


Hi Seriously ,
Which One Do You Want To Order ,Can You Provide a Link ,I Have The PC 3000 SCSI/SAS 6 Gbit System Now Under Custom Clearance And Maybe Once i Get It i Can Give You Some Details

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 Post subject: Re: Is HYDATA Still in Buniess
PostPosted: March 3rd, 2019, 14:03 
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Location: Phoenix, AZ USA
Amarbir[CDR-Labs] wrote:
ddrecovery wrote:
I have been trying to order the Hydata Seagate SCSI package and cannot get a response from them.


Hi Seriously ,
Which One Do You Want To Order ,Can You Provide a Link ,I Have The PC 3000 SCSI/SAS 6 Gbit System Now Under Custom Clearance And Maybe Once i Get It i Can Give You Some Details

Hi Amarbir, not sure how your PC3000 SCSI will help me get Hydata software? but glad you are investing in this. In the past 7 years I have only had 2 instances where I needed to resolve FW issues on SAS or SCSI drives, so I have never needed to invest in PC3000 SACSI/SAS. I find most SAS drives are either unrecoverable due to platter damage or the array is recoverable through other good drives. I have a friend who has PC3000 SCSI/SAS and we now trade jobs if we do need a FW fix.

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 Post subject: Re: Is HYDATA Still in Buniess
PostPosted: March 11th, 2019, 5:26 
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Joined: February 24th, 2019, 23:37
Posts: 4
Location: Singapore
ddrecovery wrote:
Amarbir[CDR-Labs] wrote:
ddrecovery wrote:
I have been trying to order the Hydata Seagate SCSI package and cannot get a response from them.


Hi Seriously ,
Which One Do You Want To Order ,Can You Provide a Link ,I Have The PC 3000 SCSI/SAS 6 Gbit System Now Under Custom Clearance And Maybe Once i Get It i Can Give You Some Details

Hi Amarbir, not sure how your PC3000 SCSI will help me get Hydata software? but glad you are investing in this. In the past 7 years I have only had 2 instances where I needed to resolve FW issues on SAS or SCSI drives, so I have never needed to invest in PC3000 SACSI/SAS. I find most SAS drives are either unrecoverable due to platter damage or the array is recoverable through other good drives. I have a friend who has PC3000 SCSI/SAS and we now trade jobs if we do need a FW fix.


I think he misunderstand Ace lab PC3000 SAS/SCSI and Hydata Seagate Scsi Package.

It would be useful for people who process hundreds if not thousand of SAS / SCSI drives, you be surprise how many have firmware issue.


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 Post subject: Re: Is HYDATA Still in Buniess
PostPosted: March 11th, 2019, 16:38 
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Joined: November 29th, 2006, 10:08
Posts: 7390
Location: UK
I’ve still not heard a peep back from HYData, after 3 requests for pricing and licence options.

As it’s been mentioned before, if their after sales support is as bad as their non-existent pre-sales then it doesn’t bode well :-(

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 Post subject: Re: Is HYDATA Still in Buniess
PostPosted: March 14th, 2019, 11:01 
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Joined: February 24th, 2019, 23:37
Posts: 4
Location: Singapore
Hi Pcimage,

Sorry to hear that.

Do let me know your enquires, I would be glad to help.

We just got the distribution rights to their DRT-SCSI Tools and will be taking care of any pre sales and after sales support.

Do let me know if I can be of any help.


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 Post subject: Re: Is HYDATA Still in Buniess
PostPosted: March 14th, 2019, 11:29 
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Joined: February 9th, 2009, 16:13
Posts: 2174
Location: Ontario, Canada
I think we are all curious as to how much it costs, to start.

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 Post subject: Re: Is HYDATA Still in Buniess
PostPosted: March 14th, 2019, 11:55 
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Joined: June 11th, 2013, 17:01
Posts: 1148
Location: Phoenix, AZ USA
Service from Hydata was really bad. I actually purchased the SAS firmware tool for about $600. I moved office shortly afterwards and lost the dongle. I spoke to Hydata and they said I needed to buy another $600 package. They would not replace the original. My fault for losing it, but I thought that was a little harsh.

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