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 Post subject: Re: Rapid Spar experiences
PostPosted: May 17th, 2020, 13:53 
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Joined: May 11th, 2020, 16:38
Posts: 16
Location: Bosnia and herzegovina
A small update after 4 days MRT still does not respond to not so complicated mail. Raprid Spar is currently leading. I understand that it is a problem, but you can also answer the mail from isolation. Simply when one reads all the complaints about their support. And if the tool is as phenomenal as a man with bad behavior even though genius will drive you away.


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 Post subject: Re: Rapid Spar experiences
PostPosted: May 29th, 2020, 19:17 
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Joined: May 29th, 2020, 19:08
Posts: 27
Location: Tunisia
Hello there,

Thank you very much for all yours posts in this thread. I'm even more convinced to acquire a rapidspar to start my data recovery service here in Tunisia. I've contacted Deepspar about this device and truly I am amazed by it simplicity. Sure PC 3000 or DDI4 are much better than rapidspar because you get to setup all the parameters in order to improve your data recovery ratio, but it's, for now, beyond my technical skills and financial capabilities.

mukicorp wrote:
A small update after 4 days MRT still does not respond to not so complicated mail. Raprid Spar is currently leading. I understand that it is a problem, but you can also answer the mail from isolation. Simply when one reads all the complaints about their support. And if the tool is as phenomenal as a man with bad behavior even though genius will drive you away.


Did you manage to get a reply from them? I was kinda going to mail then a quote for their devices.


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 Post subject: Re: Rapid Spar experiences
PostPosted: May 30th, 2020, 6:03 
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Joined: August 18th, 2010, 17:35
Posts: 3415
Location: Massachusetts, USA
For MRT, contact on Skype. They respond much better, at least that was my experience.

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 Post subject: Re: Rapid Spar experiences
PostPosted: May 30th, 2020, 16:47 
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Joined: May 11th, 2020, 16:38
Posts: 16
Location: Bosnia and herzegovina
They never responded. I will not beg MRT to sell me their product.

I am currently talking to DFL sales and researching their DFL pcie x4 product. Again to have some advanced features like MRT. There is not much new information from colleagues who use DFL on a daily basis.


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 Post subject: Re: Rapid Spar experiences
PostPosted: May 30th, 2020, 18:20 
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Joined: August 18th, 2010, 17:35
Posts: 3415
Location: Massachusetts, USA
mukicorp wrote:
There is not much new information from colleagues who use DFL on a daily basis.

What exactly would you like to know?
By the way, here is their forum with limited access: https://forum.dolphindatalab.com/

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 Post subject: Re: Rapid Spar experiences
PostPosted: May 31st, 2020, 6:05 
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Joined: May 29th, 2020, 19:08
Posts: 27
Location: Tunisia
So basically MRT and DFL are slow to respond? are their products any good? I'm a newbie in data recovery, I will soon get a rapidspar to start my own data recovery service, so bear with me about my ignorance.


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 Post subject: Re: Rapid Spar experiences
PostPosted: May 31st, 2020, 6:52 
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Joined: August 18th, 2010, 17:35
Posts: 3415
Location: Massachusetts, USA
MRT and DFL are headquartered in China.
There has been this COVID situation happening. From what I know, China is back at work full time.

I ordered an MRT Ultra in early March, while quarantine was still taking place in China. I communicated with the sales folks through Skype. Once they got back to the office, late April, they shipped the unit out and I received it in a couple of weeks.

For sales, MRT communicates better via Skype, while DFL via email. For DFL may take a couple of days to get a response. Stanley at DFL is pretty busy, I imagine especially now with this crisis.

From a technical support perspective, communication with MRT is terrible all around, kind of non-existent, except the resources/tutorials online. For DFL, communication is ok via email, the forum is decent for information and asking questions, and you could get remote log in support, either from Stanley or even forum friends, as you start making some in the community.
Don't expect too much for free. Most people will guide in the right direction, but they don't hand hold anybody.

Are the tools any good?
Not sure how to interpret this question. Research here on the forum online and you will see many voicing their opinion.
Will you make money with those tools? Yes.
Will they solve all problems you encounter? No.
Will they solve a good amount of problems? Yes.
Will you be frustrated with the tool at times? Yes.
Does each tool have some features the other does not? Yes, but not anything major.
Does each tool have their quarks? Yes, especially MRT (ex: bugs)
Will it take time to learn to utilize the tools? Yes, as they are pretty complex. Have to understand the fundamentals of data recovery to make good and proper use of the tools (drive repair > clone/image > file extraction)
Will you get immediate help in this industry from the manufacturer when you are stuck with a recovery? Prepare for NO. Your best help resources are actually the circle of data recovery friends you make in private, forums, and so on. But, generally speaking, prepare to do a lot of stuff on your own: research, experimenting, etc. Will the tools do that for you? No. It is up to us to put it all together and solve problems.
Which tool is better in terms of payment? DFL is upfront full pay. MRT is a bit more attractive with a ~$400 downpayment with possibility of monthly payments.
How could RapidSpar be better than both tools? Besides portability, primarily one thing: automation regarding firmware check up and solving problems with their Nebula network. For convenience, it is great, BUT this may not necessarily be good for you in terms of technical development, as you don't learn "the repair how-to's".

You want the best? Buy PC3000.
Yes, it is more expensive.. As a beginner, the most valuable for you will be their manuals and their technical support, especially remote assistance.
Again, don't expect hand holding, unless you want to pay for private help (friends) or pay for training with any of those tools manufacturers (not sure about MRT training, though).

Anything else?

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Hard Disk Drive, SSD, USB Drive and RAID Data Recovery Specialist in Massachusetts


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 Post subject: Re: Rapid Spar experiences
PostPosted: May 31st, 2020, 11:22 
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Joined: May 29th, 2020, 19:08
Posts: 27
Location: Tunisia
@ labtech

Thank you very much for your awesome reply. Your question/answer text was quite informative they are quite instructive.

labtech wrote:
[color=#0000FF][/color]
Are the tools any good?
Not sure how to interpret this question. Research here on the forum online and you will see many voicing their opinion.
Will you make money with those tools? Yes.
Will they solve all problems you encounter? No.
Will they solve a good amount of problems? Yes.
Will you be frustrated with the tool at times? Yes.
Does each tool have some features the other does not? Yes, but not anything major.
Does each tool have their quarks? Yes, especially MRT (ex: bugs)
Will it take time to learn to utilize the tools? Yes, as they are pretty complex. Have to understand the fundamentals of data recovery to make good and proper use of the tools (drive repair > clone/image > file extraction)
Will you get immediate help in this industry from the manufacturer when you are stuck with a recovery? Prepare for NO. Your best help resources are actually the circle of data recovery friends you make in private, forums, and so on. But, generally speaking, prepare to do a lot of stuff on your own: research, experimenting, etc. Will the tools do that for you? No. It is up to us to put it all together and solve problems.
Which tool is better in terms of payment? DFL is upfront full pay. MRT is a bit more attractive with a ~$400 downpayment with possibility of monthly payments.
How could RapidSpar be better than both tools? Besides portability, primarily one thing: automation regarding firmware check up and solving problems with their Nebula network. For convenience, it is great, BUT this may not necessarily be good for you in terms of technical development, as you don't learn "the repair how-to's". <= this is so true, unfortunately i can't afford something else so i decided sacrifice expérience for gaining some time and money, b4 acquiring something else.

You want the best? Buy PC3000.
Yes, it is more expensive.. As a beginner, the most valuable for you will be their manuals and their technical support, especially remote assistance.
Again, don't expect hand holding, unless you want to pay for private help (friends) or pay for training with any of those tools manufacturers (not sure about MRT training, though).

Anything else?


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 Post subject: Re: Rapid Spar experiences
PostPosted: May 31st, 2020, 15:01 
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Joined: May 11th, 2020, 16:38
Posts: 16
Location: Bosnia and herzegovina
Thanks for the reply I got a reply from DFL their plan is interesting. Hardware tool 1369 USD later additional working hours 200 USD 200 hours until full repayment of the device. If DFL is reliable and has better support for a beginner, I will most likely order their device because according to what I read, they are in the first 5 tools for DR. if I'm not mistaken


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 Post subject: Re: Rapid Spar experiences
PostPosted: May 31st, 2020, 15:15 
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Joined: August 18th, 2010, 17:35
Posts: 3415
Location: Massachusetts, USA
For total data recovery all-in-one tool design entailing Repair/Modification>Cloning>File extraction, there are basically 3 tools: PC3000, DFL and MRT.

There are good tools that do cloning very well: Deepspar, Atola, RapidSpar (also has firmware repair functionality), etc.

There are also good standalone testing and repair tools: WD Marvell, Sediv Suite, MHDD, Victoria, some created by community members for various purposes, etc.

I am sure I am forgetting a few, but that is it in a nutshell.

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 Post subject: Re: Rapid Spar experiences
PostPosted: May 31st, 2020, 15:58 
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Joined: May 11th, 2020, 16:38
Posts: 16
Location: Bosnia and herzegovina
I will probably buy DFL. So if the business goes well who knows. All in all, it is not a small investment. And with their flexible financing it could pay off. SSD disks are cheap taking over the market. We're still lagging a little.


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 Post subject: Re: Rapid Spar experiences
PostPosted: July 30th, 2020, 12:10 
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Joined: July 30th, 2020, 11:14
Posts: 17
Location: Indonesia
labtech wrote:
For total data recovery all-in-one tool design entailing Repair/Modification>Cloning>File extraction, there are basically 3 tools: PC3000, DFL and MRT.

There are good tools that do cloning very well: Deepspar, Atola, RapidSpar (also has firmware repair functionality), etc.

There are also good standalone testing and repair tools: WD Marvell, Sediv Suite, MHDD, Victoria, some created by community members for various purposes, etc.

I am sure I am forgetting a few, but that is it in a nutshell.


Interesting. This RapidSpar RapidNebula firmware recovery tools, how does it compare with the firmware repairing capability of DFL and MRT? Not PC300, I know PC3000 is the king so I think I already know the answer of that.


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 Post subject: Re: Rapid Spar experiences
PostPosted: July 30th, 2020, 18:07 
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Joined: August 18th, 2010, 17:35
Posts: 3415
Location: Massachusetts, USA
I have not yet used RapidSpar's Nebula, but I would imagine there isn't much manual ability (which I think is not good). I think it is mostly done automatically as it communicates with the cloud?!? Maybe Recovery Force can jump in and clarify.

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 Post subject: Re: Rapid Spar experiences
PostPosted: July 31st, 2020, 1:23 
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Joined: July 30th, 2020, 11:14
Posts: 17
Location: Indonesia
labtech wrote:
Many times it is not possible to recover the data with drives that are not recognized in BIOS or Linux with Rapid Spar or even more advanced tools for that matter. Reason being is other underlying problems with the drive (mechanical, firmware, etc), that need to be addressed in order to get the drive in good enough working condition to begin the cloning process.


Hi Labtech. Good point in here, just the insight that I needed. I really need this info for my brand new data recovery business (it's in here). Now, ... Basically I was thinking about using HDDSuperClone under Linux (already bought a pro license) and now I'm planning to buy a RapidSpar for cases where the HDD is unreadable under Linux and HDDSC. To be exact for dealing with HDD that has firmware problems, not mechanical problems which of course need mechanical solution.

But after reading your comment in here, I assume that according to your experiences the RapidSpar isn't really good for firmware problems, ... In the other hand, I see some recommendations about its good ability to alleviate firmware problems ... :roll:

Can I use Linux + HDDSC as 1st try, and then go to RapidSpar for 2nd attempt? Or it isn't a good strategy?

I'm still quite confused due to some contradictive info I got regarding this matter, heheh, ...


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 Post subject: Re: Rapid Spar experiences
PostPosted: July 31st, 2020, 6:25 
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Joined: May 29th, 2020, 19:08
Posts: 27
Location: Tunisia
IMHO: Deepspar is the ACE labs HQ for north america, so DDI and rapidspar might have many things in common with PC3000 HW and SW.


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 Post subject: Re: Rapid Spar experiences
PostPosted: July 31st, 2020, 8:40 
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Joined: August 15th, 2006, 3:01
Posts: 2922
Location: CDRLabs @ Chandigarh [ India ]
bledaone wrote:
labtech wrote:
Many times it is not possible to recover the data with drives that are not recognized in BIOS or Linux with Rapid Spar or even more advanced tools for that matter. Reason being is other underlying problems with the drive (mechanical, firmware, etc), that need to be addressed in order to get the drive in good enough working condition to begin the cloning process.


Hi Labtech. Good point in here, just the insight that I needed. I really need this info for my brand new data recovery business (it's in here). Now, ... Basically I was thinking about using HDDSuperClone under Linux (already bought a pro license) and now I'm planning to buy a RapidSpar for cases where the HDD is unreadable under Linux and HDDSC. To be exact for dealing with HDD that has firmware problems, not mechanical problems which of course need mechanical solution.

But after reading your comment in here, I assume that according to your experiences the RapidSpar isn't really good for firmware problems, ... In the other hand, I see some recommendations about its good ability to alleviate firmware problems ... :roll:

Can I use Linux + HDDSC as 1st try, and then go to RapidSpar for 2nd attempt? Or it isn't a good strategy?

I'm still quite confused due to some contradictive info I got regarding this matter, heheh, ...



Well,
After Using Linux + HDDsuperclone Pro With Relay You Will Not See any Improvement With Rapidspar ,Next Move Should Be DFL Or MRT And Then PC3K .

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Regards
Amarbir S Dhillon , Chandigarh Data Recovery Labs
Logical,Semi Physical And Physical Data Recovery
Website-> http://www.chandigarhdatarecovery.com


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 Post subject: Re: Rapid Spar experiences
PostPosted: July 31st, 2020, 8:41 
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Joined: February 9th, 2009, 16:13
Posts: 2321
Location: Ontario, Canada
I guess my comments weren't clear enough or just skipped over.

RapidSpar is not designed or intended to be used as a tool by data recovery professionals. While it can be handy to have around the lab to handle some basic tasks, it is designed for computer technicians who want to be able to handle more data recovery cases in-house and for forensic specialists.

Yes, the Rapid Nebula offers some automated firmware fixes. Those fixes are in a controlled environment and are limited to avoid causing further damage to the drive that will prevent recoverability by a professional lab.

While you could run ddrescue and hddsuperclone as a computer shop for free. That is fine if you are doing the odd job, but as you get more cases, you look to streamline your process and improve your results. RapidSpar is the perfect tool for the job. Here are a few features that stand out to me as making it worth the purchase:

1. stand alone unit (can do straight drive-to-drive cloning or to image file) without the need for a computer
2. quick report can show head health, firmware issues and estimated % of the drive filled with data
3. simple click ability to fix common firmware issues
4. ability to do software, hardware and physical power cycles on the patient drive when needed
5. ability to quickly target files and folders to image first
6. ability to image by head
7. ability to generate an html report showing the good and damaged files without having to first save them out to another drive
8. excellent developer support via phone, email and forum
9. frequent updates with improved stability and features

If you are serious about making the leap into a being a professional data recovery lab, your should be investing in PC3000 Express and DeepSpar Disk Imagers.

If you are unsure about making the leap between computer shop and professional data recovery lab, you could get an MRT Ultra with the monthly payment system to test the waters. It is nowhere near as good as PC3000, but it does offer enough to help you test the waters, with less money to lose if you decide that it isn't for you.

It really comes down to what you want to do now and where you want to end up in a few years.

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 Post subject: Re: Rapid Spar experiences
PostPosted: July 31st, 2020, 10:42 
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Joined: July 30th, 2020, 11:14
Posts: 17
Location: Indonesia
Amarbir[CDR-Labs] wrote:
Well, After Using Linux + HDDsuperclone Pro With Relay You Will Not See any Improvement With Rapidspar ,Next Move Should Be DFL Or MRT And Then PC3K .

OK, thank you Amarbir. Yes, I'm already using HDDSC plus relay at this time.


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 Post subject: Re: Rapid Spar experiences
PostPosted: July 31st, 2020, 10:42 
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Joined: February 14th, 2017, 16:21
Posts: 173
Location: united kingdom
I am getting pretty good recovery rates using HDDSuperClone Pro and DMDE. Total cost for the pro licence for both is around £200 if you take advantage of the discount for DMDE through the SuperClone website. Well worth it in my opinion. I was tempted with Rapidspar but if as amarbir says I wouldn't get any better results than with HDDSC then I'll stick with that.


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 Post subject: Re: Rapid Spar experiences
PostPosted: July 31st, 2020, 10:45 
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Joined: August 15th, 2006, 3:01
Posts: 2922
Location: CDRLabs @ Chandigarh [ India ]
Well Boys ,
I Have Rapidspar + 2 DDI 4 And i Really Know The Capabilities On Rapidspar Versus HDDSuperclone

PS : HDDsuperclone Guy Should Give Me 2 Free Licenses So That i Can Show The World What It Can Do ,Relays i Will Buy Myself

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Amarbir S Dhillon , Chandigarh Data Recovery Labs
Logical,Semi Physical And Physical Data Recovery
Website-> http://www.chandigarhdatarecovery.com


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