All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 9 posts ] 
Author Message
 Post subject: Some people...
PostPosted: April 25th, 2012, 12:45 
Offline
User avatar

Joined: January 28th, 2009, 10:54
Posts: 2894
Location: Greece
A guy comes in with a STM3500320AS with bsy bug.
We quote and he accepts.
He brings a new AALX drive so we copy the data to the new drive. (we do not keep copy of clients' data for such cases, and client was informed about it).

We finish job, he pays, takes both drives and before he left he asks "If I mount this drive to my machine, would Windows boot?"
We say "Yes" because we did a full image of drive.
He thanks us and leaves.

After a while he calls and says that windows did not start, because some file was corrupt.
We ask him if windows did boot before the problem with original drive occures.
He says no.
We tell him, then, this is the reason it doesnt start now either.

He calls back 2 hours later and tells us that he followed Windows' instructions and "repaired" his OS.
We tell him that this has likely caused loss of personal data, but no worries because he already has other drive so in case of loss we can still help him and make a new image of old drive to new. Then see how to fix the Windows boot problem.
He tells us that he tried the "repair" to BOTH disks and now windows boots but he cannot see his data.

:heeey: :floowers: :rip:

_________________
WD Trusted Partners
http://www.northwind.gr
SandForce SSD Recovery
Ransomware Reverse Engineering - NoMoreRansom! partners


Top
 Profile  
 
 Post subject: Re: Some people...
PostPosted: April 25th, 2012, 12:48 
Offline

Joined: August 18th, 2010, 17:35
Posts: 3351
Location: Massachusetts, USA
Head scratch-er...

_________________
Hard Disk Drive, SSD, USB Drive and RAID Data Recovery Specialist in Massachusetts


Top
 Profile  
 
 Post subject: Re: Some people...
PostPosted: April 25th, 2012, 12:51 
Offline

Joined: July 7th, 2010, 4:45
Posts: 926
Location: UK
Nothing else to say to that :lol:


Top
 Profile  
 
 Post subject: Re: Some people...
PostPosted: April 25th, 2012, 12:54 
Offline
User avatar

Joined: February 9th, 2009, 16:13
Posts: 2253
Location: Ontario, Canada
This is why we don't offer "cheap" solutions. So, is the client willing to pay you to recover the data, now that they have done everything they can to lose it?

_________________
Luke
RAID Data Recovery


Top
 Profile  
 
 Post subject: Re: Some people...
PostPosted: April 25th, 2012, 13:17 
Offline

Joined: October 21st, 2007, 8:48
Posts: 1360
:D :D :D :D


Attachments:
Self Control1.jpg
Self Control1.jpg [ 92.85 KiB | Viewed 5506 times ]
Top
 Profile  
 
 Post subject: Re: Some people...
PostPosted: April 25th, 2012, 14:31 
Offline
User avatar

Joined: July 21st, 2010, 5:03
Posts: 247
Location: Norfolk, UK
Always....Always....Always Image and keep it...even if it's just for as week........ saves all this hassle and protects your rear end. Only exception is if the client specifically asks for us not to keep an image, then they are made aware and know the implications.....

_________________
East Anglian Data Recovery Services
http://www.eadr.co.uk

"If it's your only copy - then it's not a backup!"


Top
 Profile  
 
 Post subject: Re: Some people...
PostPosted: April 25th, 2012, 15:14 
Offline

Joined: November 29th, 2006, 10:08
Posts: 7543
Location: UK
Touchclarity wrote:
Always....Always....Always Image and keep it...even if it's just for as week........ saves all this hassle and protects your rear end. Only exception is if the client specifically asks for us not to keep an image, then they are made aware and know the implications.....


We do that too, keep a full clone for 14 days in case in such things.

Of course the client is made aware that we are doing so, and has the option to decline this service if they wish.

_________________
PC Image Data Recovery
http://www.pcimage.co.uk

New!! HDD-PCB.COM for all your PCB and donor HDD requirements!


Top
 Profile  
 
 Post subject: Re: Some people...
PostPosted: April 26th, 2012, 3:26 
Offline
User avatar

Joined: January 28th, 2009, 10:54
Posts: 2894
Location: Greece
We keep images for a week, with the exceptions of cases where we return original drive too in working condition (ie. bsy bug). In that case we give them the new drive with their data, we keep the old one for safety, they check and then if they request so, we give them back the original drive too. In most cases they do request original drive back.

This one requested both drives back at once, so...

_________________
WD Trusted Partners
http://www.northwind.gr
SandForce SSD Recovery
Ransomware Reverse Engineering - NoMoreRansom! partners


Top
 Profile  
 
 Post subject: Re: Some people...
PostPosted: June 24th, 2012, 19:25 
Offline

Joined: February 13th, 2012, 5:29
Posts: 50
Location: United States
Back when I was recovering drives around 10-40 GB, I used to just hand them a stack of DVD-R's. Too bad the people who make optical drives haven't made any TB discs. Probably a coincidence that Sony makes content as well as optical drives. ;)

A TB disc would be neat, although those would be deadly scary if not hermetically sealed which then might as well be optical HDD's. Imagine one scratch on a disc using UV wavelengths. Holography's redundancy wouldn't help much because they store a bunch of small holographic dots, from looking at what has been developed so far. It's like using ECC on CD's/DVD's/BR's and not having a second copy of the sector or disc. The default redundancy method on optical discs only keeps the file in one part of the disc but a smart person would keep a second copy in another folder or even just burn 2 copies of the disc. Data loss on optical discs tends to cluster!


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 9 posts ] 

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group