A guy comes in with a STM3500320AS with bsy bug.
We quote and he accepts.
He brings a new AALX drive so we copy the data to the new drive. (we do not keep copy of clients' data for such cases, and client was informed about it).
We finish job, he pays, takes both drives and before he left he asks "If I mount this drive to my machine, would Windows boot?"
We say "Yes" because we did a full image of drive.
He thanks us and leaves.
After a while he calls and says that windows did not start, because some file was corrupt.
We ask him if windows did boot before the problem with original drive occures.
He says no.
We tell him, then, this is the reason it doesnt start now either.
He calls back 2 hours later and tells us that he followed Windows' instructions and "repaired" his OS.
We tell him that this has likely caused loss of personal data, but no worries because he already has other drive so in case of loss we can still help him and make a new image of old drive to new. Then see how to fix the Windows boot problem.
He tells us that he tried the "repair" to BOTH disks and now windows boots but he cannot see his data.