All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 30 posts ]  Go to page 1, 2  Next
Author Message
 Post subject: Perhaps we have it wrong?
PostPosted: November 21st, 2012, 9:42 
Offline
User avatar

Joined: February 9th, 2009, 16:13
Posts: 1934
Location: Ontario, Canada
Over the past few years, I've seen numerous posts and engaged in conversations with clients who all seem to know more about data recovery than I do. Here is the "Right" way of doing data recovery.

1 - Never verify a backup and assume it is good before fixing windows errors and/or RAID issues
2 - Don't bother cloning a failing drive
3 - If the drive was bumped or dropped, always assume the PCB is the problem
4 - Don't waste time trying to figure out the source of the problem and assume that if you power the drive on enough times, it will instantly start to read again
5 - It never hurts to open the drive to see what you can do...especially if it is important data that you and/or your client really needs
6 - The freezer can fix almost every issue
7 - What the freezer can't fix, SpinRite and HDDRegen can
8 - After recovering data using the cheapest software you can find online, immediately copy the recovered files to the original drive that wasn't cloned before you verify the data with the client
9 - When a RAID array has failed, just swap out the bad drives and force a rebuild
10 - If you ever find yourself in a rut, post your question in a forum and expect a data recovery pro to give you a free magic solution
11 - Data recovery labs are always the last option, after everything else has been tried. Make sure the drive is completely toast before sending in for an assessment.

_________________
Luke
RAID Data Recovery


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 21st, 2012, 10:23 
Offline

Joined: May 1st, 2011, 5:02
Posts: 101
Location: Jakarta, Indonesia
lcoughey wrote:
11 - Data recovery labs are always the last option, after everything else has been tried. Make sure the drive is completely toast before sending in for an assessment.


And I always think that I am the only one who (is very 'lucky') has customers doing things like this :lol:


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 21st, 2012, 13:08 
Offline
User avatar

Joined: July 12th, 2010, 4:38
Posts: 1028
Location: Portugal
Bye Bye data is the 12 :mrgreen: :mrgreen:

_________________
http://www.facebook.com/PCLAB.Assistencia.Tecnica
ACELab partner


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 21st, 2012, 16:30 
Offline

Joined: December 27th, 2006, 10:15
Posts: 1828
Location: Belgium
Going to print this and put it in the lab :D

_________________
Murphy was an optimist

Datarecovery in Belgium, Holland, France and Germany
Datarecoverytools http://www.drtools.eu


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 22nd, 2012, 4:02 
Offline

Joined: November 29th, 2006, 10:08
Posts: 6938
Location: UK
lcoughey wrote:
Over the past few years, I've seen numerous posts and engaged in conversations with clients who all seem to know more about data recovery than I do. Here is the "Right" way of doing data recovery.

1 - Never verify a backup and assume it is good before fixing windows errors and/or RAID issues
2 - Don't bother cloning a failing drive
3 - If the drive was bumped or dropped, always assume the PCB is the problem
4 - Don't waste time trying to figure out the source of the problem and assume that if you power the drive on enough times, it will instantly start to read again
5 - It never hurts to open the drive to see what you can do...especially if it is important data that you and/or your client really needs
6 - The freezer can fix almost every issue
7 - What the freezer can't fix, SpinRite and HDDRegen can
8 - After recovering data using the cheapest software you can find online, immediately copy the recovered files to the original drive that wasn't cloned before you verify the data with the client
9 - When a RAID array has failed, just swap out the bad drives and force a rebuild
10 - If you ever find yourself in a rut, post your question in a forum and expect a data recovery pro to give you a free magic solution
11 - Data recovery labs are always the last option, after everything else has been tried. Make sure the drive is completely toast before sending in for an assessment.


Have you been speaking to our clients?? Spooky!!

_________________
PC Image Data Recovery
www.pcimage.co.uk


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 22nd, 2012, 4:33 
Offline
User avatar

Joined: January 28th, 2009, 10:54
Posts: 2656
Location: Greece
12- Always backup your files on the same drive and when people tell you it's not the right way, tell them that you're a computer tech since the ice age and you know what you're doing.

_________________
Northwind Data Recovery - Greece
WD Trusted Partners
http://www.northwind.gr
SandForce SSD Recovery


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 22nd, 2012, 9:26 
Offline

Joined: October 21st, 2007, 8:48
Posts: 1060
lcoughey wrote:
6 - The freezer can fix almost every issue

The oven can fix the rest issues. :)


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 22nd, 2012, 9:31 
Offline
User avatar

Joined: February 9th, 2009, 16:13
Posts: 1934
Location: Ontario, Canada
I forgot one:

13 - Format the drive so that you can recover the data from it

_________________
Luke
RAID Data Recovery


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 22nd, 2012, 13:07 
Offline

Joined: March 6th, 2011, 23:32
Posts: 260
Location: TN
I see your getting all my referrals ! Man that's a great list needs to a sticky


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 26th, 2012, 17:18 
Offline

Joined: November 29th, 2006, 10:08
Posts: 6938
Location: UK
14 - Always lie about the symptoms and what you've done to it to get a better initial verbal quote, then moan because the actual quote is higher once the DR company has looked at it.

_________________
PC Image Data Recovery
www.pcimage.co.uk


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 27th, 2012, 10:39 
Offline
User avatar

Joined: April 4th, 2008, 6:24
Posts: 48
Location: UK
How about these classics,

15. Remove the 'disks' to another 'reader'. (Actual client suggestions / comments!)
16. Magic machine, costs about £40,000, if you invested you would have one. (As above)

:lol:

_________________
You are an imperfect hard drive...Finding your weakness is only a matter of time


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 4th, 2012, 16:51 
Offline

Joined: October 13th, 2008, 7:29
Posts: 1481
17. Encrypt the data and never tell the dr company it is encrypted or provide password as they will recover all data regardless of damage.


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 4th, 2012, 19:06 
Offline

Joined: August 18th, 2010, 17:35
Posts: 3091
Location: Massachusetts, USA
True story today: drive died two years ago, comes in, stiction, imaged, some bads here and there, whatever...

No meaningful data on this drive, bunch of crap.
Customer: I guess I sent the wrong drive.

PERFECT.
It's not like data recovery people have any better things to do.

_________________
Hard Drive and RAID Data Recovery Specialist in Massachusetts


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 4th, 2012, 19:15 
Offline

Joined: November 29th, 2006, 10:08
Posts: 6938
Location: UK
We get similar stuff.

Like people sending two drives in, not knowing which one has their data on (if at all) and can we recover both of them and send file listings "just in case the data is on one of them" then they will pay only if we find the data they want!

Yeah right, we love doing work for nothing!!

_________________
PC Image Data Recovery
www.pcimage.co.uk


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 5th, 2012, 9:57 
Offline
User avatar

Joined: February 9th, 2009, 16:13
Posts: 1934
Location: Ontario, Canada
If they sent us the wrong drive, no problem, pay me for this job first, then we can assess the correct drive when you bring it in.

If they come in with two drives, not knowing which is which. No problem. We quote each drive separately and let them decide which one to start with.

What drives me nuts is a client actually requests a file listing before they accept the quote because they want to see what was on the drive or they want to see if they might have the data backed up somewhere else. Our process is, we assess, quote, client accepts, we recover and then provide the file listing for verification purposes, showing that we recovered the data....not to see if they sent the right drive.

_________________
Luke
RAID Data Recovery


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 5th, 2012, 12:44 
Offline

Joined: October 13th, 2008, 7:29
Posts: 1481
lcoughey wrote:
What drives me nuts is a client actually requests a file listing before they accept the quote because they want to see what was on the drive or they want to see if they might have the data backed up somewhere else. Our process is, we assess, quote, client accepts, we recover and then provide the file listing for verification purposes, showing that we recovered the data....not to see if they sent the right drive.


Tell me about it, that drives me up the wall.

Another thing which drives me nuts, client keeps phoning every hour wanting the results of the diagnostic, the meaning of life is on the drive, getting quite shirty, we finally provide a very good price, all SATA HDD up to 2 TB no matter what the fault we don't quote more than $700, client then states it's far too expensive, it's a rip off and need the drive returned the very same day which they will send somewhere else and get a similar quote or a place which quote low and can't recover it. I'm sorry but I have better more important things to do than to drop everything and arrange for the return of the disk that minute they ask, they seem to think they are the only customer. :evil:


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 13th, 2012, 3:00 
Offline

Joined: February 15th, 2006, 3:38
Posts: 1086
Location: canada
we got a drive in the post from the usa

the person enclosed the head-stack unit inside the parcel and the platters
and ask us to get his data back

doh


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 13th, 2012, 11:17 
Offline

Joined: August 18th, 2010, 17:35
Posts: 3091
Location: Massachusetts, USA
That's crazy.

Or how about received each individual platter, from a 4 platter Seagate, each platter in its own CD paper sleeve?! Guy was upset when told him it is was not recoverable.

Classics...

_________________
Hard Drive and RAID Data Recovery Specialist in Massachusetts


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 28th, 2012, 21:03 
Offline

Joined: December 28th, 2012, 20:42
Posts: 5
Location: New Orleans
craig6928 wrote:
we got a drive in the post from the usa

the person enclosed the head-stack unit inside the parcel and the platters
and ask us to get his data back

doh


Yikes.

That must have been a fun conversation.


Top
 Profile  
 
 Post subject: Re: Perhaps we have it wrong?
PostPosted: January 30th, 2013, 9:51 
Offline
User avatar

Joined: September 5th, 2010, 12:29
Posts: 960
Location: South Africa
Isn't it funny how people (customers) are the same no matter which continent or society they are from. America, Europe, Africa and wherever else, we all experience the same customer interactions. Stupidity knows no bounds.

_________________
Death is nothing, but to live defeated and inglorious is to die daily.
Data Recovery Cape Town


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 30 posts ]  Go to page 1, 2  Next

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group