What drives me nuts is a client actually requests a file listing before they accept the quote because they want to see what was on the drive or they want to see if they might have the data backed up somewhere else. Our process is, we assess, quote, client accepts, we recover and then provide the file listing for verification purposes, showing that we recovered the data....not to see if they sent the right drive.
Tell me about it, that drives me up the wall.
Another thing which drives me nuts, client keeps phoning every hour wanting the results of the diagnostic, the meaning of life is on the drive, getting quite shirty, we finally provide a very good price, all SATA HDD up to 2 TB no matter what the fault we don't quote more than $700, client then states it's far too expensive, it's a rip off and need the drive returned the very same day which they will send somewhere else and get a similar quote or a place which quote low and can't recover it. I'm sorry but I have better more important things to do than to drop everything and arrange for the return of the disk that minute they ask, they seem to think they are the only customer.