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 Post subject: Perhaps we have it wrong?
PostPosted: November 21st, 2012, 9:42 
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Joined: February 9th, 2009, 16:13
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Location: Ontario, Canada
Over the past few years, I've seen numerous posts and engaged in conversations with clients who all seem to know more about data recovery than I do. Here is the "Right" way of doing data recovery.

1 - Never verify a backup and assume it is good before fixing windows errors and/or RAID issues
2 - Don't bother cloning a failing drive
3 - If the drive was bumped or dropped, always assume the PCB is the problem
4 - Don't waste time trying to figure out the source of the problem and assume that if you power the drive on enough times, it will instantly start to read again
5 - It never hurts to open the drive to see what you can do...especially if it is important data that you and/or your client really needs
6 - The freezer can fix almost every issue
7 - What the freezer can't fix, SpinRite and HDDRegen can
8 - After recovering data using the cheapest software you can find online, immediately copy the recovered files to the original drive that wasn't cloned before you verify the data with the client
9 - When a RAID array has failed, just swap out the bad drives and force a rebuild
10 - If you ever find yourself in a rut, post your question in a forum and expect a data recovery pro to give you a free magic solution
11 - Data recovery labs are always the last option, after everything else has been tried. Make sure the drive is completely toast before sending in for an assessment.

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 21st, 2012, 10:23 
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Joined: May 1st, 2011, 5:02
Posts: 101
Location: Jakarta, Indonesia
lcoughey wrote:
11 - Data recovery labs are always the last option, after everything else has been tried. Make sure the drive is completely toast before sending in for an assessment.


And I always think that I am the only one who (is very 'lucky') has customers doing things like this :lol:


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 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 21st, 2012, 13:08 
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Joined: July 12th, 2010, 4:38
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Bye Bye data is the 12 :mrgreen: :mrgreen:

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 21st, 2012, 16:30 
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Joined: December 27th, 2006, 10:15
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Location: Belgium
Going to print this and put it in the lab :D

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 22nd, 2012, 4:02 
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Joined: November 29th, 2006, 10:08
Posts: 7843
Location: UK
lcoughey wrote:
Over the past few years, I've seen numerous posts and engaged in conversations with clients who all seem to know more about data recovery than I do. Here is the "Right" way of doing data recovery.

1 - Never verify a backup and assume it is good before fixing windows errors and/or RAID issues
2 - Don't bother cloning a failing drive
3 - If the drive was bumped or dropped, always assume the PCB is the problem
4 - Don't waste time trying to figure out the source of the problem and assume that if you power the drive on enough times, it will instantly start to read again
5 - It never hurts to open the drive to see what you can do...especially if it is important data that you and/or your client really needs
6 - The freezer can fix almost every issue
7 - What the freezer can't fix, SpinRite and HDDRegen can
8 - After recovering data using the cheapest software you can find online, immediately copy the recovered files to the original drive that wasn't cloned before you verify the data with the client
9 - When a RAID array has failed, just swap out the bad drives and force a rebuild
10 - If you ever find yourself in a rut, post your question in a forum and expect a data recovery pro to give you a free magic solution
11 - Data recovery labs are always the last option, after everything else has been tried. Make sure the drive is completely toast before sending in for an assessment.


Have you been speaking to our clients?? Spooky!!

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 22nd, 2012, 4:33 
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Joined: January 28th, 2009, 10:54
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Location: Greece
12- Always backup your files on the same drive and when people tell you it's not the right way, tell them that you're a computer tech since the ice age and you know what you're doing.

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 22nd, 2012, 9:26 
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Joined: October 21st, 2007, 8:48
Posts: 1631
lcoughey wrote:
6 - The freezer can fix almost every issue

The oven can fix the rest issues. :)


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 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 22nd, 2012, 9:31 
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Joined: February 9th, 2009, 16:13
Posts: 2520
Location: Ontario, Canada
I forgot one:

13 - Format the drive so that you can recover the data from it

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 22nd, 2012, 13:07 
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Joined: March 6th, 2011, 23:32
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Location: TN
I see your getting all my referrals ! Man that's a great list needs to a sticky


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 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 26th, 2012, 17:18 
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Joined: November 29th, 2006, 10:08
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Location: UK
14 - Always lie about the symptoms and what you've done to it to get a better initial verbal quote, then moan because the actual quote is higher once the DR company has looked at it.

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: November 27th, 2012, 10:39 
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Joined: April 4th, 2008, 6:24
Posts: 57
Location: UK
How about these classics,

15. Remove the 'disks' to another 'reader'. (Actual client suggestions / comments!)
16. Magic machine, costs about £40,000, if you invested you would have one. (As above)

:lol:

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 4th, 2012, 16:51 
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Joined: October 13th, 2008, 7:29
Posts: 1493
17. Encrypt the data and never tell the dr company it is encrypted or provide password as they will recover all data regardless of damage.


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 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 4th, 2012, 19:06 
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Joined: August 18th, 2010, 17:35
Posts: 3636
Location: Massachusetts, USA
True story today: drive died two years ago, comes in, stiction, imaged, some bads here and there, whatever...

No meaningful data on this drive, bunch of crap.
Customer: I guess I sent the wrong drive.

PERFECT.
It's not like data recovery people have any better things to do.

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 4th, 2012, 19:15 
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Joined: November 29th, 2006, 10:08
Posts: 7843
Location: UK
We get similar stuff.

Like people sending two drives in, not knowing which one has their data on (if at all) and can we recover both of them and send file listings "just in case the data is on one of them" then they will pay only if we find the data they want!

Yeah right, we love doing work for nothing!!

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 5th, 2012, 9:57 
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Joined: February 9th, 2009, 16:13
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Location: Ontario, Canada
If they sent us the wrong drive, no problem, pay me for this job first, then we can assess the correct drive when you bring it in.

If they come in with two drives, not knowing which is which. No problem. We quote each drive separately and let them decide which one to start with.

What drives me nuts is a client actually requests a file listing before they accept the quote because they want to see what was on the drive or they want to see if they might have the data backed up somewhere else. Our process is, we assess, quote, client accepts, we recover and then provide the file listing for verification purposes, showing that we recovered the data....not to see if they sent the right drive.

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 5th, 2012, 12:44 
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Joined: October 13th, 2008, 7:29
Posts: 1493
lcoughey wrote:
What drives me nuts is a client actually requests a file listing before they accept the quote because they want to see what was on the drive or they want to see if they might have the data backed up somewhere else. Our process is, we assess, quote, client accepts, we recover and then provide the file listing for verification purposes, showing that we recovered the data....not to see if they sent the right drive.


Tell me about it, that drives me up the wall.

Another thing which drives me nuts, client keeps phoning every hour wanting the results of the diagnostic, the meaning of life is on the drive, getting quite shirty, we finally provide a very good price, all SATA HDD up to 2 TB no matter what the fault we don't quote more than $700, client then states it's far too expensive, it's a rip off and need the drive returned the very same day which they will send somewhere else and get a similar quote or a place which quote low and can't recover it. I'm sorry but I have better more important things to do than to drop everything and arrange for the return of the disk that minute they ask, they seem to think they are the only customer. :evil:


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 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 13th, 2012, 3:00 
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Joined: February 15th, 2006, 3:38
Posts: 1079
Location: canada
we got a drive in the post from the usa

the person enclosed the head-stack unit inside the parcel and the platters
and ask us to get his data back

doh


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 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 13th, 2012, 11:17 
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Joined: August 18th, 2010, 17:35
Posts: 3636
Location: Massachusetts, USA
That's crazy.

Or how about received each individual platter, from a 4 platter Seagate, each platter in its own CD paper sleeve?! Guy was upset when told him it is was not recoverable.

Classics...

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 Post subject: Re: Perhaps we have it wrong?
PostPosted: December 28th, 2012, 21:03 
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Joined: December 28th, 2012, 20:42
Posts: 5
Location: New Orleans
craig6928 wrote:
we got a drive in the post from the usa

the person enclosed the head-stack unit inside the parcel and the platters
and ask us to get his data back

doh


Yikes.

That must have been a fun conversation.


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 Post subject: Re: Perhaps we have it wrong?
PostPosted: January 30th, 2013, 9:51 
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Joined: September 5th, 2010, 12:29
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Location: South Africa
Isn't it funny how people (customers) are the same no matter which continent or society they are from. America, Europe, Africa and wherever else, we all experience the same customer interactions. Stupidity knows no bounds.

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