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Seagate 4 TB backup plus not being detected

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ahub1988

Post subject: Seagate 4 TB backup plus not being detected

Posted: July 30th, 2017, 12:19

Joined: July 30th, 2017, 12:03
Posts: 10
Location: Karachi

I bought a seagate Backup Plus 4 tb portable

It stopped suddenly and is not showing any drive letter or is not detected with disk management tool

how ever it is appearing on device manager as

Seagate Backup+ SCSI Disk Device

it shows following events:

Quote:

Device SCSI\Disk&Ven_Seagate&Prod_BACKUP+\000000 could not be migrated.

Last Device Instance Id: SCSI\Disk&Ven_Ricoh&Prod_SD/MMCStorage&Rev_3.30\0001
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Location Path:
Migration Rank: 0xF000FC000000F122
Present: false
Status: 0xC0000719
Device SCSI\Disk&Ven_Seagate&Prod_BACKUP+\000000 was configured.

Driver Name: disk.inf
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Driver Date: 06/21/2006
Driver Version: 10.0.15063.0
Driver Provider: Microsoft
Driver Section: disk_install.NT
Driver Rank: 0xFF0005
Matching Device Id: GenDisk
Outranked Drivers:
Device Updated: false
Parent Device: USB\VID_0BC2&PID_AB28\MSFT3007CA5523B2QB
Device SCSI\Disk&Ven_Seagate&Prod_BACKUP+\000000 was started.

Driver Name: disk.inf
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Service: disk
Lower Filters:
Upper Filters:

I had tried it in different OS all the same
Tried in Ubuntu, Mac, Linux Lite and windows

I tried changing PCB board and swapping SATA controller with portable adapter but no change.
How can i recover my drive.

Visited some professionals who were not able to identify problem advised PCB changing but it had same error

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fzabkar

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: July 30th, 2017, 20:29

Joined: September 8th, 2009, 18:21
Posts: 15525
Location: Australia

Quote:

I tried changing PCB board and swapping SATA controller with portable adapter

Could you elaborate? With photos?

_________________
A backup a day keeps DR away.

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ahub1988

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: July 31st, 2017, 8:55

Joined: July 30th, 2017, 12:03
Posts: 10
Location: Karachi

fzabkar wrote:

Quote:

I tried changing PCB board and swapping SATA controller with portable adapter

Could you elaborate? With photos?

I thought there is problem in builtin SATA to USB bridge in my portable hard drive, so i changed the adapter but error was same, it was being detected but no drive was shown in any disk management software.

Then i got another PCB board imported as it was not available in karachi and changed it from native.
the drive was detected and shown in device manager as previous with same error

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scratchy

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: July 31st, 2017, 14:22

Joined: August 9th, 2007, 8:40
Posts: 789
Location: United Kingdom

Check to see if model uses shingled recording if so you may found your problem

_________________
If you can keep your head when all about you are losing theirs, you probably don't fully understand the situation. ... Mr Kipling

https://www.mjm.co.uk/

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fzabkar

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: July 31st, 2017, 18:06

Joined: September 8th, 2009, 18:21
Posts: 15525
Location: Australia

If you connect the drive directly to a SATA port on your motherboard, does it report a strange model number or capacity? Does it make any bad sounds?

_________________
A backup a day keeps DR away.

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ahub1988

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: August 1st, 2017, 7:12

Joined: July 30th, 2017, 12:03
Posts: 10
Location: Karachi

scratchy wrote:

Check to see if model uses shingled recording if so you may found your problem

I am unable to find if my hard drive is SMR or PMR, some website says its neither pure SMR nor pure PMR.
Probably PMR

STDR4000100
Regulatory model: SR00F1
PN: 1K9AAC-570
SN: NA7PBHSV

fzabkar wrote:

If you connect the drive directly to a SATA port on your motherboard, does it report a strange model number or capacity? Does it make any bad sounds?

It shows USB mass storage device with yellow triangle in device manager
I will paste the events here

Quote:

Device USB\VID_174C&PID_5106\6&27b3086a&0&2 could not be migrated.

Last Device Instance Id: USB\VID_0000&PID_0002\6&27af724&0&2
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Location Path: PCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(2)
Migration Rank: 0xF000FFFFFFFF0002
Present: false
Status: 0xC0000719

Device USB\VID_174C&PID_5106\6&27b3086a&0&2 was configured.

Driver Name: usbstor.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.15063.0
Driver Provider: Microsoft
Driver Section: USBSTOR_BULK.NT
Driver Rank: 0xFF2000
Matching Device Id: USB\Class_08&SubClass_06&Prot_50
Outranked Drivers:
Device Updated: false
Parent Device: USB\VID_8087&PID_0024\5&196794a3&4&1

Device USB\VID_174C&PID_5106\6&27b3086a&0&2 had a problem starting.

Driver Name: usbstor.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Service: USBSTOR
Lower Filters:
Upper Filters:
Problem: 0xA
Problem Status: 0xC0000001

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rogfanther

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: August 1st, 2017, 19:25

Joined: October 16th, 2013, 13:21
Posts: 713
Location: Brazil

Quote:

fzabkar wrote:

If you connect the drive directly to a SATA port on your motherboard, does it report a strange model number or capacity? Does it make any bad sounds?

It shows USB mass storage device with yellow triangle in device manager
I will paste the events here

But if you connect only the drive to a sata port, not using the usb adapter ? Does the computer recognizes something ? With which names ?

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ahub1988

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: August 3rd, 2017, 7:18

Joined: July 30th, 2017, 12:03
Posts: 10
Location: Karachi

rogfanther wrote:

Quote:

fzabkar wrote:

If you connect the drive directly to a SATA port on your motherboard, does it report a strange model number or capacity? Does it make any bad sounds?

It shows USB mass storage device with yellow triangle in device manager
I will paste the events here

But if you connect only the drive to a sata port, not using the usb adapter ? Does the computer recognizes something ? With which names ?

Unfortunately i have laptop, i know none who has PC, although i dismantled my laptop and directly connected hard drive to SATA port and ran Ubuntu via USB, it did not detect hard drive, ran different commands but could not find hard drive.

I guess hard drive is best detected in USB 2.0 port with built in SATA to USB adapter.

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Freddy Lynn

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 23rd, 2017, 11:51

Joined: October 23rd, 2017, 11:44
Posts: 6
Location: Yangon

I have same problem like this i'm going to replace PCB . but I'm worry when i see your post it didn't work . So how did you solve it ?

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digisupport

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 23rd, 2017, 13:29

Joined: March 6th, 2010, 3:46
Posts: 601
Location: Kolding | Denmark

These 4 TB Seagate BarraCuda are coming in regular now, most of them I have worked on where ST4000LM024. So a nice mix up of SMR, MTC and PMR.
A pain in the "bip" to work on. PCB change will not bring your data back, sorry. If data is important seek pro assistance.

_________________
Digitalsupport Data Recovery
https://digitalsupport.dk

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ahub1988

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 23rd, 2017, 18:47

Joined: July 30th, 2017, 12:03
Posts: 10
Location: Karachi

Freddy Lynn wrote:

I have same problem like this i'm going to replace PCB . but I'm worry when i see your post it didn't work . So how did you solve it ?

I could not resolve this, waiting for a response

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jermy

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 23rd, 2017, 19:17

Joined: March 19th, 2015, 15:01
Posts: 1387
Location: isreal

ahub1988 wrote:

waiting for a response

what response are you waiting for ?
the forum members are waiting for a respond from you!

fzabkar wrote:

If you connect the drive directly to a SATA port on your motherboard, does it report a strange model number or capacity? Does it make any bad sounds?

and then @rogfanther asked again

rogfanther wrote:

But if you connect only the drive to a sata port, not using the usb adapter ? Does the computer recognizes something ? With which names ?

so to summarize
@fzabkar asked you
1. what happens if you connect it directly to SATA
2. Does it make any bad sounds

@rogfanther asked you:
what happens if you connect the HDD directly to SATA
but you didnt answered the questions
you only said:

ahub1988 wrote:

Unfortunately i have laptop, i know none who has PC

So... if you want proper answers and advice, YOU should follow what the highly skilled PROs in here are saying

then this is what you supposed to do
find a PC, connect the HDD to it and answer the question
1. what happens if you connect it directly to SATA
2. Does it make any bad sounds
3. (1 of my own) show the terminal log
is it so hard ?

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HaQue

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 23rd, 2017, 19:21

Joined: December 4th, 2012, 1:35
Posts: 3844
Location: Adelaide, Australia

Quote:

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jermy

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 23rd, 2017, 19:33

Joined: March 19th, 2015, 15:01
Posts: 1387
Location: isreal

HaQue wrote:

Quote:

ye, and what about 2 and 3

jermy wrote:

2. Does it make any bad sounds
3. (1 of my own) show the terminal log

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rogfanther

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 23rd, 2017, 20:12

Joined: October 16th, 2013, 13:21
Posts: 713
Location: Brazil

May I add a

4. Pics from the component side of the original board, please.

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Freddy Lynn

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 24th, 2017, 1:01

Joined: October 23rd, 2017, 11:44
Posts: 6
Location: Yangon

jermy wrote:

ahub1988 wrote:

waiting for a response

what response are you waiting for ?
the forum members are waiting for a respond from you!

fzabkar wrote:

If you connect the drive directly to a SATA port on your motherboard, does it report a strange model number or capacity? Does it make any bad sounds?

and then @rogfanther asked again

rogfanther wrote:

But if you connect only the drive to a sata port, not using the usb adapter ? Does the computer recognizes something ? With which names ?

ahub1988 wrote:

Unfortunately i have laptop, i know none who has PC

First of all , i also have same problem with Seagate 4 T external hard drive.
When i connect directly to SATA, there is still not see in BIOS as port 2 not dected.
2. Hard disk is spining but not with strange sound. Light is on.
Should i change pcb or any firmware problem?
What should i do more for recovery datas from these harddisk.

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Freddy Lynn

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 24th, 2017, 4:38

Joined: October 23rd, 2017, 11:44
Posts: 6
Location: Yangon

ahub1988 wrote:

Freddy Lynn wrote:

I have same problem like this i'm going to replace PCB . but I'm worry when i see your post it didn't work . So how did you solve it ?

I could not resolve this, waiting for a response

did you change the PCB with same model same fire ware. One of the forum said it need same Firmware version and if you don't have you might also find in there . but i'm still not get yet.

https://www.pcb-solutions.com
you can order from them and I realized is sometime you have to give your board to them and they will send you back ( I'm not friendly like this.)

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jermy

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 24th, 2017, 21:01

Joined: March 19th, 2015, 15:01
Posts: 1387
Location: isreal

Freddy Lynn wrote:

Should i change pcb

99.9% a waste of time and money

Freddy Lynn wrote:

or any firmware problem?

most likely, and maybe there is more to it

can we see the terminal log ?

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Freddy Lynn

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 25th, 2017, 18:20

Joined: October 23rd, 2017, 11:44
Posts: 6
Location: Yangon

Attachment:

22835290_10211736019809126_777970251_n.jpg [ 80.58 KiB | Viewed 20880 times ]

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jermy

Post subject: Re: Seagate 4 TB backup plus not being detected

Posted: October 25th, 2017, 18:25

Joined: March 19th, 2015, 15:01
Posts: 1387
Location: isreal

we need to see the terminal log
not a screenshot from the BIOS

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