ddrecovery wrote:
Unfortunately Sasha whenever I download a new version of VNR and install over the top of the old, I get asked for a new activation key which is pretty annoying. Gosha logged in last time and said it was a configuration file issue and resolved it, but it happened again on the last update. You might have a glitch you need to resolved.
This is bug for sure. If anyone else encountered please report here or to email.
Please try just to reinstall the same update tomorrow to see if issue persist even if sw version is same.
ddrecovery wrote:
you are well aware of the problems I have had trying to contact you in the past with urgent issues
Yes, I know for sure. It was one of the reasons we do not accept client's (physical) devices for Research & Recovery anymore, we just couldn't handle the terms of clients of our users. So laser-focused on R&D only now. And you right, I'm probably the worst support engineer in company (I really am). Because of that we have 3 brilliant guys who's doing this instead of me on daily basis now - Gosha, Chris, Patryk.
Here's my time allocation since beg of 2017:
1. R&D = 70% (I stare at monitor/microscope/XRAY and ignoring everyone and everything - out of reach)
2. Trainings = 30% (Out of reach)
3. R&D team leading = 30%
4. Support = 20%
Total = 150%.
Was trying to fit there at least 20% more time for physical recovery (as a good will - you ship device, we help to recover data for free only if case is helping for R&D, mostly dead eMMC) but failed with terms, although recovery rate was good considering this is top complexity devices such as dead eMMC or non standard NAND stuff. Done with it, no more.
ddrecovery wrote:
I was the FIRST person to order VNR in the US and have gone on two of your training sessions and consider myself a good client of VNR/D3
I consider you as a GREAT FIRST US client and a good person!