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 Post subject: MRT Support
PostPosted: April 29th, 2018, 19:54 
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Joined: February 14th, 2017, 16:21
Posts: 26
Location: united kingdom
Looks like my last post never appeared so I'll have another go...

I've got the MRT Ultra Online version and like many others have found that the communicaton dries up once you've paid the initial cost.

I can more or less find my way around the workings of the device but what it really needs is a proper YouTube channel with up to day videos and a decent manual.

I can't understand why anybody would go to all the trouble of setting up a business and then just leave buyers on their own. I know there are a few videos on their website (though most are for other versions and some are way too detailed for first time users) and most of the .pdf stuff available is more or less useless. I would rather cut my losses and spend a few months bad mouthing them online if they are some sort of rip-off merchants but I think that there is a decent product here if they would just support it.

Has anybody persevered with this product as it looks promising, particularly for somebody like myself who can't afford PC3000 or other expensive one off purchases?

And please, no smart arse comments about buying PC3000 or whatever, that doesn't really help anybody....


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 Post subject: Re: MRT Support
PostPosted: April 30th, 2018, 4:42 
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Joined: May 13th, 2010, 11:17
Posts: 2361
Location: Kuwait
Data Recovery needs a lot of practice (and i mean a lot) and the more you Know The more you don`t..

Studying Surgery will make you a Doctor same as in Data Recovery Reading Manuals/Watching video`s

But Buying a Lab Coat (Data Recovery Tools) doesn`t really mean that you are really Professional Doctor

again,,, practice and compare results (not in clients drives) but In drives you have or bought..

good luck..

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The only reason for time is so that everything doesn't happen at once. By: Albert Einstein


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 Post subject: Re: MRT Support
PostPosted: April 30th, 2018, 6:54 
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Joined: February 9th, 2009, 16:13
Posts: 2090
Location: Ontario, Canada
Yes, MRT support and documentation is lacking. But, you shouldn't be surprised when you look at the price you paid compared to PC3000 up front cost and annual fees.

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RAID Data Recovery


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 Post subject: Re: MRT Support
PostPosted: April 30th, 2018, 17:56 
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Joined: February 14th, 2017, 16:21
Posts: 26
Location: united kingdom
Thanks for the advice. I've been reading and practising for over a year now. It's interesting stuff.


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 Post subject: Re: MRT Support
PostPosted: May 3rd, 2018, 13:22 
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Joined: February 14th, 2017, 16:21
Posts: 26
Location: united kingdom
Finally got a reply from MRT via Skype today. They do have a pretty comprehensive help page here..

http://us.mrtlab.com/tech/

It's on the US website which is probably why it was so hard to find in the UK..

Managed to get all the data back from a damaged 3.5" WD 2tb drive using MRT Ultra so I'm quite pleased with it so far. If I could only afford 10 grand for the PC3000 I would buy that but at the moment it's just not feasible..


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 Post subject: Re: MRT Support
PostPosted: May 3rd, 2018, 13:42 
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Joined: December 19th, 2006, 8:49
Posts: 9875
Location: Portugal
alfarom wrote:
Finally got a reply from MRT via Skype today. They do have a pretty comprehensive help page here..

http://us.mrtlab.com/tech/

It's on the US website which is probably why it was so hard to find in the UK..

Managed to get all the data back from a damaged 3.5" WD 2tb drive using MRT Ultra so I'm quite pleased with it so far. If I could only afford 10 grand for the PC3000 I would buy that but at the moment it's just not feasible..


If i were you I would buy SeDiv + SHTR + WDMarvel to "compensate" for the problems and bugs of MRT ...

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 Post subject: Re: MRT Support
PostPosted: May 9th, 2018, 22:36 
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Joined: June 26th, 2014, 5:08
Posts: 115
Location: China
Dear All,

Data recovery is a professional and complex technic, has bunch of related resources and tutorials
This leads to the difficulty of finding exact tutorial among the huge technical database.

We are working on the new tutorials and arrange all the tutorials in one link, which will be easier for you to find it.
You can refer to this link: http://en.mrtlab.com/users-guide-of-mrt ... -materials

We have hundreds customers inquiry everyday, if the technical support didn't reply you in time, you can also refer to your sales consultant.
We will try our best to reply you in time.

Any questions, please feel free to let me know.

Email: sales@mrtlab.com
Skype: sales@mrtlab.com
QQ:3292109557

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MRT can support Seagate F3 Head/Zone shielding
http://en.mrtlab.com/


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 Post subject: Re: MRT Support
PostPosted: November 17th, 2018, 10:19 
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Joined: December 19th, 2006, 8:49
Posts: 9875
Location: Portugal
hardfixlab wrote:
anyone need the SHTR2.0 send me massage


Are you sharing SHTR free of charge ?

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 Post subject: Re: MRT Support
PostPosted: November 18th, 2018, 17:12 
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Joined: June 17th, 2018, 11:43
Posts: 257
Location: spain
I personally have good support with MRTLAB.
They solve everything to me in the same day.

I work with them with Skype, and although the time change is fatal for me, when I ask for help they try to solve it quickly.

I would send an email in your case and give you a Skype address to contact them.

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 Post subject: Re: MRT Support
PostPosted: November 19th, 2018, 12:31 
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Joined: February 1st, 2016, 19:51
Posts: 53
Location: Cyprus
mhp666 wrote:
I personally have good support with MRTLAB.
They solve everything to me in the same day.

I personally have terrible support with MRTLAB
They never solve things to me and the only thing they will do is to show you how to press buttons in mrt,if you want to go further they stop reply in the middle of the conversation or do other trick.
And by the way I'm MRT authentic user and have no interests in MRTLAB.(unlike other users here in the forum,we remember those tricks from salvationdata...)


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 Post subject: Re: MRT Support
PostPosted: November 19th, 2018, 22:29 
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Joined: June 26th, 2014, 5:08
Posts: 115
Location: China
Jirbun wrote:
mhp666 wrote:
I personally have good support with MRTLAB.
They solve everything to me in the same day.

I personally have terrible support with MRTLAB
They never solve things to me and the only thing they will do is to show you how to press buttons in mrt,if you want to go further they stop reply in the middle of the conversation or do other trick.
And by the way I'm MRT authentic user and have no interests in MRTLAB.(unlike other users here in the forum,we remember those tricks from salvationdata...)


Hi, Sir, could you please provide the conversation screenshot or other details for me to check?
I was going to add chicken legs to technical support for the praise, but your opinion made me consider whether I should deduct their salary for half a month :roll:


Email: sales@mrtlab.com
Skype: live:sales_54921
QQ:3292109557

_________________
MRT Express & Ultra, Professional Data Recovery Tool
MRT can support Seagate F3 Head/Zone shielding
http://en.mrtlab.com/


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