Hi folks, does anyone here know which tool I can use to update HC320 8Tb hard drives? I have the firmware I want to load as a .bin file but I don't know which software to use to apply it. Cheers

Try Niagara or Hugo:

http://files.hddguru.com/download/Software/HGST/

_________________
A backup a day keeps DR away.

Thank you for the suggestion, I installed Niagara but when I ran it, it threw up an error saying the software had expired and to update to the latest version which looks to be behind a paywall.

I installed Hugo and attempted the firmware upgrade but got this error in the command line interface:

THE COMMAND I RAN >

(hugo) u -m HUS728T8TALE6L4 -f c:\Firmware\V8GNC460.bin

THE ERROR IT THEW UP BELOW

Attempting to update Firmware on 1 Devices...

Attempting retry 1 of 2 for this device: VAK35AKL

Attempting retry 2 of 2 for this device: VAK35AKL

Error updating Firmware on device: VAK35AKL
Reason: Device failed to update firmware.

WARNING: Firmware on device VAK35AKL did not change from previous version.

Update successful on 0 devices.
Power cycling of updated devices is recommended.

/END


I have the hard drive connected via SATA as device 0. Hugo can see it and read the firmware file I point it to, but couldn't flash it.

Any ideas?

Why you trying put SAS firmware on SATA drive? Correct firmware is V8GAW414.bin

Good question, I was confused by that also. Of the four drives I have, two of them came from the factory with the 460 firmware already loaded, even printed on the drives sticker label. So I figured that was the firmware I should load on to these other two drives which had 410 preloaded.

These drives were removed from USB 3 enclosures. Is it possible manufacturers load SAS firmware on external drives for some reason?

No, SAS and SATA firmwares are different. I think this new firmware version not yet avaibel to public acces on WD website. Just update drivers with version 410 to 414

Ah, ok, yes that makes more sense. Tried to update drive to firmware 414 but still wouldn't flash. Any ideas?


(hugo) u -m HUS728T8TALE6L4 -f c:\Firmware\V8GAW414.bin

Attempting to update Firmware on 1 Devices...

Attempting retry 1 of 2 for this device: VAK35AKL

Attempting retry 2 of 2 for this device: VAK35AKL

Error updating Firmware on device: VAK35AKL
Reason: Device failed to update firmware.


WARNING: Firmware on device VAK35AKL did not change from previous version.

Update successful on 0 devices.
Power cycling of updated devices is recommended.

Maybe the update is for the HUS728T8TALE6L0 model rather than HUS728T8TALE6L4.

FWIW, I have unpacked and analysed the update here:
http://www.hddoracle.com/viewtopic.php?f=59&t=2990

Product manual for HUS728T8TALE6L4 and HUS728T8TALE6L1:
https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/western-digital/product/data-center-drives/ultrastar-dc-hc300-series/product-manual-ultrastar-dc-hc320-sata-oem-spec.pdf

WARNING: I wouldn't apply Dell's updates to a retail drive, even if it were possible. I have seen several disasters where people have mixed retail and OEM firmware.

_________________
A backup a day keeps DR away.

Hmm, no ideas, try update fw with hdparm in Linux