It is currently July 29th, 2014, 0:36

All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 17 posts ] 
Author Message
 Post subject: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 11th, 2010, 6:09 
Offline

Joined: November 11th, 2010, 5:54
Posts: 5
Location: Lancashire
Hi

I am hoping someone can help or give advice on my dead drive.

It's a 500GB Seagate Barracuda 7200.11 ST3500320AS with the SD15 firmware. It was the main bootable drive in my machine and was working fine (No error messages) until it died a few weeks ago.

The drive is not recognised in the BIOS at all. When power is put to the drive it spins up, I can hear 12 clicks and then it spins down. The time from starting to spin up to spinning down is 20 seconds.

At first I thought it was victim to the BSY firmware problem but now I am not so sure as I understand that the drive spins ok and constantly if it has this problem and my drive does not.

I am posting here after not having much luck on the Seagate forums and hope someone here can help me recover some data from the drive either by giving some advice or by pointing me in the right direction.

If you need any further info please ask and I will try and supply it.

Regards
John


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 11th, 2010, 16:54 
Offline

Joined: November 11th, 2010, 5:54
Posts: 5
Location: Lancashire
Anyone?

Anyone have any idea what might be wrong or what I can do to either get the drive working or recover the data?


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 11th, 2010, 17:06 
Offline

Joined: August 12th, 2008, 13:11
Posts: 3241
Location: USA
Take it to a pro for diagnosis... probably heads or platter damage

_________________
You don't have to backup all of your files, just the ones you want to keep.


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 12th, 2010, 3:01 
Offline
User avatar

Joined: September 8th, 2009, 18:21
Posts: 5629
Location: Australia
john1802 wrote:
It's a 500GB Seagate Barracuda 7200.11 ST3500320AS with the SD15 firmware.

The drive is not recognised in the BIOS at all. When power is put to the drive it spins up, I can hear 12 clicks and then it spins down.

At first I thought it was victim to the BSY firmware problem but now I am not so sure as I understand that the drive spins ok and constantly if it has this problem and my drive does not.

ISTR that someone successfully applied the DIY BSY fix to a clicking drive. You may like to ask Seagate if they will provide free data recovery in your case.

_________________
A backup a day keeps DR away.


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 12th, 2010, 3:34 
Offline

Joined: November 29th, 2006, 10:08
Posts: 5317
Location: UK
I have known the BSY fix work on drives that click-spindown-spinup-click...... continuously.

Very rare, but it HAS happened.

But never on one that clicks, spins down and stays spun down.

Agree with drc on this one.

_________________
PC Image Data Recovery
www.pcimage.co.uk


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 12th, 2010, 5:47 
Offline

Joined: July 18th, 2006, 3:05
Posts: 7447
Location: ITALY
To me is 100% HS/SA/crash problem - only proper and COMPLETE diagnose can sort what kind of problem is.


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 13th, 2010, 3:48 
Offline

Joined: April 1st, 2009, 19:46
Posts: 34
Location: South Pacific
I have had 6 of these drives in this week, all presented as BSY problem, all had very high reallocated sector counts, all had multiple bad sectors. 2 failed in first 20 minutes of cloning (head 2 errored up, I turned it off, then lost head 3, about 2 minutes later all heads bad and clicking on startup, opened in cleanroom ringed all platters!

This is new 7200.11 problem that we are seeing (actually a combination or other problems).

We are now seeing drives failing very quickly (bad sectors probably from platter surface breaking done due to overheating is my hypothsis).
That rapid failure triggers the BSY bug if not at the first counter trigger at one of the subsequent 256 repeats. Due to the rapid failure mode, the drive triggers BSY quickly.

Using PC3000 to reset BSY, flashing on new firmware, drive normally comes good, viewing smart shows thousands of reallocated sectors.
Start cloning on DDI shows up bad sectors very quickly and the drive deteriorates quickly.

We are now setting up in DE and just ripping the critical stuff via translator, then getting what ever we can.
Watch out for the 7200.11, we no longer just repair and return, we do full Recoveries on them, then recommend warranty replacement.


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 13th, 2010, 6:50 
Offline

Joined: November 9th, 2010, 14:17
Posts: 11
Location: AsiaPacific
BadMac wrote:
I have had 6 of these drives in this week, all presented as BSY problem, all had very high reallocated sector counts, all had multiple bad sectors. 2 failed in first 20 minutes of cloning (head 2 errored up, I turned it off, then lost head 3, about 2 minutes later all heads bad and clicking on startup, opened in cleanroom ringed all platters!

This is new 7200.11 problem that we are seeing (actually a combination or other problems).

We are now seeing drives failing very quickly (bad sectors probably from platter surface breaking done due to overheating is my hypothsis).
That rapid failure triggers the BSY bug if not at the first counter trigger at one of the subsequent 256 repeats. Due to the rapid failure mode, the drive triggers BSY quickly.

Using PC3000 to reset BSY, flashing on new firmware, drive normally comes good, viewing smart shows thousands of reallocated sectors.
Start cloning on DDI shows up bad sectors very quickly and the drive deteriorates quickly.

We are now setting up in DE and just ripping the critical stuff via translator, then getting what ever we can.
Watch out for the 7200.11, we no longer just repair and return, we do full Recoveries on them, then recommend warranty replacement.

'ringed platters' means that the head 'touched' the platter?
I always thought that wouldn't be possible, unless the drive stops spinning and the head's hadn't be moved into the landing zone?
Does the drive get so hot that the heads get 'loose'?

I'm mostly asking as my 7200.11 got a bit warm running just in hyperterminal (maybe 10-15deg above room?).. once connected to the sata port it didn't got that warm.. and now it's on it's way to DR. Should I mention this point to them?


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 13th, 2010, 13:22 
Offline

Joined: July 18th, 2006, 3:05
Posts: 7447
Location: ITALY
Ringed platter = head broke and the remaining part of the HGA engraved the surface.

Needless to say that if one/more head were failing or there were symptoms of crash, SMART triggers (usually there is time to alert before catastrophical failure) and in many case the drive gets bricked. It is still possible to diagnose what's going on, especially failing heads or symptoms of mechanical failure AND safely get data BEFORE the disaster. But it is beyond "average joe".

Of course if you follow idiot advice you *may* make the drive work again for unpredictable time, but the damage continues then the disaster come.


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 15th, 2010, 10:36 
Offline

Joined: November 11th, 2010, 5:54
Posts: 5
Location: Lancashire
OK, It looks like I am going to have to go down the data recovery route in order to recover the data from my drive. I do have some concerns about my personal data and the privacy of that data.

I don't think I am keen on sending the drive away for days/weeks to have the recovery done. I'd much rather have it done while I wait if that is at all possible? I will have to have a hunt round here in the UK to see if anywhere does this service while you wait. does anyone know anyone/anywhere that can look at this drive for me and possibly recover the data?


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 15th, 2010, 10:39 
Offline

Joined: August 12th, 2008, 13:11
Posts: 3241
Location: USA
john1802 wrote:
I'd much rather have it done while I wait if that is at all possible?

It's not going to be something that only takes a few minutes. Even if your drive was completely fine and required no work at all it would take hours to image it and then copy to some other media.

_________________
You don't have to backup all of your files, just the ones you want to keep.


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 15th, 2010, 11:05 
Offline

Joined: November 11th, 2010, 5:54
Posts: 5
Location: Lancashire
Yeah I suppose I am being unrealistic. :(


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 15th, 2010, 12:41 
Offline
User avatar

Joined: February 27th, 2009, 3:26
Posts: 1684
Location: French Polynesia Tahiti
john1802 wrote:
Yeah I suppose I am being unrealistic. :(

Yes I am sorry you are. One drive took me 45 days to image with really bad sectors on it. I do not think I would want you sitting around here and waiting on your recovery job to finish up.

PCImage is a professional and he is in UK. He and all who do DR work are responsible for the safety of your data. No DR company would ever allow your data to fall into the hands of someone else. Plus please consider that all the jobs that DR companies do. Do you actually think they have time to go through all your data and read and see what you have on your HDD?

If you take this to a real professional in this field they will have the safety of your data in mind at all time the drive is in their shop.

_________________
Iorana Haraharaini


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: November 15th, 2010, 13:28 
Offline

Joined: November 11th, 2010, 5:54
Posts: 5
Location: Lancashire
Thanks for the comments. I think it will have to wait for the time being but as soon as I can I think I will send it to a pro to see what can be done.


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: December 15th, 2010, 7:46 
Offline

Joined: December 15th, 2010, 7:38
Posts: 1
Location: London
Hi, I have a similar problem with a ST3500320AS which died on me last night. I can hear it spinning OK so doesn't seem anything wrong with it physically. I think it's only the SD15 firmware bug. Needless to say, I've tried to connect it to another device, also via USB. No luck. It's bricked.
I have data on the drive which I need to recover, the HDD is still under warranty (I bought it almost 3 years ago, it has 5 year warranty) but it's OEM. Does Seagate offer free data recovery in this case? (I've read on some forums they were doing it) or they just RMA it?
Otherwise, where can I go and restore the drive? I know about the DYI solution but I don't want to risk it myself. Can you recommend somebody specialised in these kind of faults? How much will it cost?
Another thing I was thinking about would be to buy an identical model and use that PCB on my drive. Will that do the trick? I just don't want to damage the data, it's personal stuff I've been archiving for the last year or so...
Thank you,
Radu


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: December 15th, 2010, 9:35 
Offline
User avatar

Joined: January 9th, 2007, 11:12
Posts: 250
Location: Romania
Hi
I would recommend Sean aka pcimage user on this forum...Try to send him a PM .
Rgds

_________________
www.datasave.ro


Top
 Profile  
 
 Post subject: Re: Dead Seagate Barracuda 7200.11 ST3500320AS
PostPosted: December 19th, 2010, 7:01 
Offline

Joined: November 28th, 2007, 19:11
Posts: 16
This is quite interesting.

I just recovered a friend's 1TB drive from the SD15 BSY error, however I did not get any reallocated sector SMART errors after upgrade to SD1A as others have done.

Do you think his drive is OK or no good?


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 17 posts ] 

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: Bing [Bot], Majestic-12 [Bot] and 16 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group