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 Post subject: Seagate drive doesn`t work!
PostPosted: November 28th, 2019, 18:16 
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Joined: July 16th, 2019, 7:13
Posts: 9
Location: Italy
Hello, I`ve a big problem. There is a Seagate Hard Disk (I will late filing the serial etc.) which is not working. The drive will be not recognized with kali linux. I believe that there is a problem with the electronics, because you can hear the engine of the drive a few seconds - that´s it.

Please help me to answer the following questions:

1. Is there a tool to check if the circuit board is defective or the engine?

2. How can I determine which engine I need, if the engine is defective.

3. In this case, how probably is it that only the circuit board is defective.


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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: November 28th, 2019, 21:23 
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Joined: August 18th, 2010, 17:35
Posts: 3351
Location: Massachusetts, USA
If the drive spins up, 99% confident it is NOT an electronics problem.

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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: November 29th, 2019, 3:41 
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Joined: November 29th, 2006, 10:08
Posts: 7547
Location: UK
labtech wrote:
If the drive spins up, 99% confident it is NOT an electronics problem.


Yes, exactly so. I’ll raise it to 99.99%

Does the drive spin and then stop? If so then it’s most likely a physical issue (e.g. heads and/or media damage.

If it sounds normal and carries on spinning happily then it’s most likely a firmware problem. Meaning the fw is damaged or is corrupted, so CANNOT be fixed with a “firmware flash” before you ask! :-)

Sorry to say, this isn’t DIY either way.

If you need the data then please send it to a recovery specialist with the right tools and knowledge and NOT a regular “PC repair shop” (they quite often make things a LOT worse, or not recoverable). It shouldn’t be too expensive AT THIS STAGE.

If you don’t need the data then RMA it, trash it, or wait until you can afford proper recovery.

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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: November 29th, 2019, 19:09 
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Joined: July 16th, 2019, 7:13
Posts: 9
Location: Italy
Hello, there! Thank you very much.

Quote:
If the drive spins up, 99% confident it is NOT an electronics problem.


Yes, the drive spins up.

Quote:
Does the drive spin and then stop? If so then it’s most likely a physical issue (e.g. heads and/or media damage.


Yes, exactly.

The drive is of a friend of mine and he doesn`t want to give the drive to a specialsit, because the data are important but not so important to pay thousands of Euro.

I will open the disk and will check if the problem is the Read / write head. If yes, it is probably to correect it.


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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: November 29th, 2019, 19:41 
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Joined: January 29th, 2012, 1:43
Posts: 681
Location: United States
Quote:
I will open the disk and will check if the problem is the Read / write head. If yes, it is probably to correect it.

If you open the drive yourself, you will almost certainly kill it, or make it much more difficult to recover, because you will introduce microscopic dust particles that cause damage to heads and media. As already stated, this is not something you can do yourself. You can only make it worse. If it has value, get a quote from a reputable data recovery specialist. Don't keep messing with it unless your friend doesn't care about the data at all.

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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: November 30th, 2019, 4:16 
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Joined: December 5th, 2011, 5:38
Posts: 1274
Location: Italy
Esattamente. NON aprirlo!
Puoi registrare il suono che produce all'avvio e postare il file?

Se lo apri tra l'altro non sarai in grado di capire se le testine sono guaste, se non lo sono le distruggerai e la superficie verrà graffiata nell'istante in cui proverai ad accenderlo senza coperchio.
Anche se lo apri solo per guardare (senza accenderlo), la polvere entra subito e creerà un sacco di problemi a testine e superficie dopo pochissimo tempo.


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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: November 30th, 2019, 15:08 
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Joined: September 8th, 2009, 18:21
Posts: 12008
Location: Australia
Buy a USB-serial adapter and show us the diagnostic messages from the drive's terminal. More info at hddoracle.com.

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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: December 3rd, 2019, 9:54 
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Joined: July 16th, 2019, 7:13
Posts: 9
Location: Italy
Hello, there, thank you all!!

O.K., listen, I opened the disk a few seconds. Contrary to expectations the r/w head was in the parking position. I started the disk and i saw that the r/w head is going in the middle of the disk two times - then the r/w head went to the parking position. After that the r/w head the same - than the disk went offline. The drive beeped a few times.

Do you think that the r/w head is defective?


Quote:
drive's terminal. More info at hddoracle.com.


Sorry, what do you mean with that? The drive wouldn`t be recognized over the USB Adapter.


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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: December 4th, 2019, 3:42 
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Joined: November 29th, 2006, 10:08
Posts: 7547
Location: UK
Oh dear :-(

"Contrary to expectations".. Whose expectations? Certainly not ours.

From what you've now said about opening it up and letting the heads sweep across the platters without the benefit of an air cushion, you've most likely only succeeded in making things a whole lot worse.

You've been told the heads are bad, yet you continue to play with it like the heads will miraculously mend themselves the more you tamper with it :-(

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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: December 4th, 2019, 8:30 
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Joined: July 16th, 2019, 7:13
Posts: 9
Location: Italy
Hello, there,

Quote:
"Contrary to expectations".. Whose expectations? Certainly not ours.


Your first answer:

Quote:
a physical issue (e.g. heads and/or media damage.



In addition im the internet are a lot of these cases documented and the problem was the r/w head. The head has been stucked ihn the middle of the platter. Also you can expect that.

I said explict that a profssional Recovery it`s out of the question (the drive belongs a friend of mine). I personally had a problem like that, i opened the drive, moved the r/w head, closed the drive and connected to the PC - i could revover the data. Why should that work twice??

But equal, what is meant with that:

Quote:
how us the diagnostic messages from the drive's terminal. More info at hddoracle.com.


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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: December 4th, 2019, 16:11 
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Joined: November 7th, 2015, 13:04
Posts: 125
Location: Austin metro area TX USA
One place I think charges $350+- if the HDD was immediately sent in, without any DIY.
I'm afraid the price will likely be much higher now.

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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: December 6th, 2019, 9:37 
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Joined: June 16th, 2018, 12:09
Posts: 307
Location: Turkey
Marcello2019 wrote:
Hello, there, thank you all!!

O.K., listen, I opened the disk a few seconds. Contrary to expectations the r/w head was in the parking position. I started the disk and i saw that the r/w head is going in the middle of the disk two times - then the r/w head went to the parking position. After that the r/w head the same - than the disk went offline. The drive beeped a few times.

Do you think that the r/w head is defective?


Quote:
drive's terminal. More info at hddoracle.com.


Sorry, what do you mean with that? The drive wouldn`t be recognized over the USB Adapter.



I guess head issue

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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: December 6th, 2019, 10:18 
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Joined: July 16th, 2019, 7:13
Posts: 9
Location: Italy
Hello,

Quote:
I guess head issue


yes, that is possible.

Quote:
show us the diagnostic messages from the drive's terminal. More info at hddoracle.com.


PLEASE, HOW can I do that?


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 Post subject: Re: Seagate drive doesn`t work!
PostPosted: December 7th, 2019, 0:05 
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Joined: September 10th, 2018, 5:48
Posts: 24
Location: India
[quote="Marcello2019"]Hello, there, thank you all!!

O.K., listen, I opened the disk a few seconds. Contrary to expectations the r/w head was in the parking position. I started the disk and i saw that the r/w head is going in the middle of the disk two times - then the r/w head went to the parking position. After that the r/w head the same - than the disk went offline. The drive beeped a few times.

Do you think that the r/w head is defective?




Yes, the heads are damaged and maybe media too after your unsuccessful operation. Better to return the drive and if data is worth it, contact a professional recovery specialist.

Thank you


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