Hi
After a fall my WD10EAVS-00M4B0 western digital HDD stopped working. I went to a computer lab and they said that I have to find a donor drive in order to replace parts.
Can anyone please help?

I would contact rafaela on this forum

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You don't have to backup all of your files, just the ones you want to keep.

Then they don't know what they are doing!

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PC Image Data Recovery
http://www.pcimage.co.uk

New!! HDD-PCB.COM for all your PCB and donor HDD requirements!

Can you please explain to me what makes you believe that they do not know what they are doing?
Is there something in particular that I should be aware of?
Which is the usual procedure followed in cases like mine?

If they don't have such drive in stock or are able to locate It them selves, but give that mission to their client they are not trustworthy.

Regards/ Bosse

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Rescue IT Datarecovery service Sweden
Rescue IT Dataräddning Göteborg AB
http://www.rescue-it.se

I agree. They are having you buy the parts yourself since they do not want to spend the money themselves to order a part and then have the drive be unrecoverable or they know already that there is a very small chance.

Most DR professionals handle all aspects of the DR process. Diag, parts,cloning, recovery. so in the end you get your data back and you pay one fee.

it is like going to the car mechanic to get your car fixed and the mechanic tells you to go out yourself and buy your own transmission to so they can fix it for you.

I would get a second opinion. hopefully they have not messed up the drive either.

Either:

1. They don't know how to source a suitable donor (i.e. they are unaware of what is required to make a match, they are easy enough to find if you know what you are looking for)

or as it was suggested by others..

2. They know the drive is unlikely to be recoverable (scratched platter for example) and don't want you moaning if you pay them for a donor and you get no data, so they get you to buy your own.

What criteria did they give you?

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PC Image Data Recovery
http://www.pcimage.co.uk

New!! HDD-PCB.COM for all your PCB and donor HDD requirements!

They said that it should be the same model “wd10EAVS-00M4B0”, have the same R/N “701640” and that it should be made at a date close to 16 sep. 2009. (The date that my drive was made.)
I began looking already in the net for other companies that do data restoration.
Thank you everyone very much for posting your opinions and experiences.

As drc says "I would contact rafaela on this forum".

He knows what he's doing, and these guys clearly don't.

I wish you all the best luck

_________________
PC Image Data Recovery
http://www.pcimage.co.uk

New!! HDD-PCB.COM for all your PCB and donor HDD requirements!

First of all I want to thank every one of you very much for taking the time to post under my topic and give advice.
I sent a p.m. to Rafaela as suggested but unfortunately got no reply yet.
Considering your advice, I sent my HDD to a data restoration company in Athens that seem to know what they are doing, or at least I hope so.
I will post more as soon as I have any info on the subject.
Once again thank you for your interest.