good evening
and thank you V.much for your help ..
1-Does it power up?
yes , acts like a healthy one .. the lids flashes the way they do in a healthy unit ..
2-Does it have/had any actual specific problems that you know of, meaning is it supposed to be working ok?
not at all .. just stopped responding ( the two units acted the same way)
3-- You not being able to ping it can be as simple as a broken cable, an incorrect IP address, not knowing the IP, another network issue, etc etc etc..
changed cables , even routers , with DHCP disabled/enabled , a network scanner doesn't detect it at all , and the black armor discoverysoftware will detect the IP automatically on healthy units ..
4- did you do the reset properly?
yes , untill the two blue lids turned red , and back to blue ( flashed ~30 secs till the unit was initializing)
5-- any strange noises?
not at all .. even when u want to shutdown the unit ( hold the power button for several secs) the lid flashes several secs while the unite in the shutdown process ( just like the healthy ones do)
when connected to a router the lan lid in the router in on , so the network part of the unit should be working fine , i think
thank you again for your ideas ..