Seagate 7200.11 FW Issues

[lcoughey]

Why is it that when someone calls Seagate about their "bricked" drive, they are referred to i365 and given a price range of $800 to $2500 to get the data off the drive? I'm not complaining, as I'm gaining a lot of new clients as a result. However, it does seem odd that they would charge so much for a problem that they caused in the first place. Am I the only one charging $300 to correct the firmware issues?

[Russwinters]

My pricing is similiar to yours; I would say anything over $500 is way too much at this point. This issue is run of the mill now. If it was a different, new firmware issue that you put some serious R&D time into figuring out, and you where one of the only techs on the continent who could do the recovery; then obviously a 4 digit price is acceptable, but for something that is so common at this point it doesn't make any sense.



regards,

[drc]

Technically though, they're not obligated to do anything. At this point any free or discounted repairs they're providing are just a face-saving maneuver and when they decide that their reputation is no longer being diminished it'll be full price all the way.

Of course that means the smaller fries can take a lot of that business by not charging a ridiculous amount. That's the free market at its best.