Switch to full style
Data recovery and disk repair questions and discussions related to old-fashioned SATA, SAS, SCSI, IDE, MFM hard drives - any type of storage device that has moving parts
Post a reply

7200.10 (ST3750640AS) - Need assessment of the situation

July 12th, 2009, 11:37

I have a 7200.10 drive (ST3750640AS) it was sitting in an external USB box (active cooled, but, so it seems, insufficiently). One day, in the process of data transfer, it froze and is not recognized anymore. As I extracted the drive from the box, it was rather hot, I would estimate 60C(140F). If I connect it directly to the motherboard, BIOS would not recognize its presence at all. When I turn the drive on, I hear the drive spinning up as normal, but I do not hear the initial seek. On the other hand, I don't hear any unusual squeaks, scratching sounds or anything out of the ordinary.

I've got the diagnostic interface and here are the firmware boot messages from the drive:
Code:
Reset
4096k x 32 DRAM
GALAXY4D - 1_Disk    S-6D   11-03-06_17:18

Buzz HM HM SFI
!
(P)SATA Reset
(H)SATA Reset

>

Response to "?" command:
Code:
BT:0000
PC:0056
AP:0060
RL:0298
AL:029B
SL:02B3
MW:059C
AT:0640
TB:0C48:0020
SO:0C68:0039
FS:0CA2:0038
RD:0640:0010
WR:0650:0010
FM:0660:0018
AD:0660:001C
BA:0678:0003
ST:067B:0001
AS:067C:007F
DP:06FB:02A6
AC:06FB:02A6
SC:09A1:02A7
CT:7B60
uP:7FC0
MZ:7FC0

logbps :0200
codebps:0200


Interestingly enough, when turning it on with the diagnostic interface connected, I did hear the seek, and as I turned it off, I did hear the click of the heads parking.

All I need at this point is to make an image of the drive (through dd); restoring the filesystem is not a question here. What I need to know is:

* Everywhere on the net, it's "Buzz HM SFI". Does the fact that I see 2 HM's mean something interesting?
* Does anybody see anything insightful in ?-output above?
* What is the [potential] cause of the malfunction and what actions do you recommend?

Re: 7200.10 (ST3750640AS) - Need assessment of the situation

July 12th, 2009, 12:58

Buzz means the drive is spinning up.

HM is short for heads mask.

The code dump looks like buffer dump info, but I'd have to research to confirm.

Looks like you've got a firmware problem. I doubt it can be fixed without more sophisticated tools.

Re: 7200.10 (ST3750640AS) - Need assessment of the situation

July 12th, 2009, 13:09

More deep testing needed... Seems a fw problem, though.
Post a reply