error #986 unable to get info for the specific partition

[innoxious42]

when i make the partition on my drive using partition magic 8 there's a message says that..

error #986 unable to get information for the specific partition

when i have my research regarding with this problem, i've found out that there was a problem with the TSR (terminate and stay resident) there was a conflict with the config.sys and autoexec.bat..

here is my search about that:

#986 Unable to get information for the specified partition

PartitionMagic reports this error most commonly when MS-DOS-based
terminate-and-stay-resident programs (TSRs) are running in the background.
These TSRs will be located in the Config.sys or Autoexec.bat files.
One such TSR is the SUBST command. The SUBST can be used to associate a
path with a drive letter. This creates a “virtual drive” that can be accessed as an
additional local drive. The SUBST command is classified as a “dirty” or “deadly”
TSR, and cannot be loading at the same time that PartitionMagic is loading.
To solve the problem, you must remark out the Config.sys or Autoexec.bat line
that is loading the SUBST command. This command can be reinstated after
running PartitionMagic.
There are other “dirty” or “deadly” TSRs that may cause a problem. If you are
experiencing this error and are not using the SUBST command, find and remark
out any of the following commands: Join, Append, or Assign.


how can i fix this this problem??

please help..
thanks..

[thatdellguy]

Any chance this was used from a Hirens bootcd?

[innoxious42]

i used them all already and nothing happens.. =(