Seagate 7200.12 ST3500418AS fail to start

[zed44]

Hi all,

I hope somebody can point me in the right direction. I have a ST3500418AS that worked for about 9 months, and died suddenly after a simple reboot. Not sure what happened, but I didn't abuse the disk in any way.

I tested it with Seatools, and this is the result:

Model: ST3500410AS

Firmware Revision: CC34
SMART - Pass 12/25/2009 10:23:10 PM
Short DST - Started 12/25/2009 10:23:17 PM
Short DST - FAIL 12/25/2009 10:23:47 PM
SeaTools Test Code: AEA8DBE0


Attached is the sound it makes on startup (I amplified it a lot).


Thanks!

Attachments

ST3500418AS.zip

(214.58 KiB) Downloaded 592 times

[zed44]

Anybody?

I forgot to mention, BIOS recognizes it after a long delay with HDD led on, but with 0GB size. Could this be a firmware problem, like on the 7200.11 models?


Thanks.

[zebong]

That info is from the PCB.

is the data important ?

[itconcept]

I agree with Zebong it is Firmware Problem.

[zed44]

That info is from the PCB.

is the data important ?

I'd prefer no to send the disk, as it contains my personal data, pictures, etc. OTOH, I have backup.

My question is more about what happened, could it be a firmware fault or (listen to the audio sample) is it a motor failing.

[zed44]

Finally I RMA'd the disk and they send me a refurbished one, but with new firmware: CC37

However, I'd still like to know what was wrong (listen to the audio sample, please).

Thanks.

[pangbeauty]

similar failure like 7200.11, it belongs to firmware failure and can fix.