Seagate 1.5 TB problem with head alignment

[learn4all]

Hi
I had HDD 1.5 TB seagate fall down from 15 cm, after that HDD making abnormal noise, computer couldn’t be able to view the storage device ,

I send HDD plus another same HDD as spare parts to DATA Recover Center called “databacknow” after they replace the damage part
They try to make head alignment but they failure to made that, because Seagate until now haven’t provide any tools for 1.5 TB As they told me

So is there any way to recover my data and how much that will cost me???

Some info about My HDD
1- Seagate 1.5 TB
2- Data inside HDD 1.3 TB
3- HDD opened in Clean Room DATA Recover Center called “databacknow”
4- Some Parts replace with another working part
5- Main problem as company said in head alignment

[CK]

What was the fault diagnosed as by this company? Heads failure or spindle motor seizure?

[drc]

They try to make head alignment but they failure to made that, because Seagate until now haven’t provide any tools for 1.5 TB

This doesn't make any sense.

[pcimage]

Sounds like bollocks to me

[quasimodo]

because Seagate until now haven’t provide any tools for 1.5 TB As they told me

I have yet to see Seagate or any other Hard drive manufacturer provide tools for data recovery.

Agree with drc
Something does not sound right here.

[learn4all]

What was the fault diagnosed as by this company? Heads failure or spindle motor seizure?

They didn’t send me the diagnosed; they just tell that info through phone call

This doesn't make any sense.

they said to me that PC-3000 doesn’t support HDD 1.5 TB, they Call the main company for PC-3000 and Seagate and they told them until now there are no support for that kind of HDD and they need to make alignment

So if there any hope to get back my info, any one can help me???

Thanks for all

[CK]

Yes, there is hope, but you need to find a professional data recovery company that can assist.

Head alignment is not an issue here, and PC3000 will not fix this problem - so what they have told you is contradictory.

This is a physical fault and needs to be repaired by somebody with the correct skills to do it - I'm not sure who on this forum is nearest to you, are you will to send it abroad? It is likely to be an expensive recovery.

[hddguy]

Sounds like your drive has mechanical damage, and equipment like PC3000 wil not help. What is needed is physical work, and good knowledge/skills which this company obviously do not have, despite a 98.5% success rate!, so instead give you a story in which they tell you the manufacturers are at fault for not providing the tools to repair??

I see on this companies website they are member of IPDRA. I thought requirements to join IPDRA was to display competence and skills with jobs like this?

[HDD Spaz]

no wonder they can't do it. they use HDRC tools. lol

http://databacknow.com/who.html

[learn4all]

This is a physical fault and needs to be repaired by somebody with the correct skills to do it - I'm not sure who on this forum is nearest to you, are you will to send it abroad? It is likely to be an expensive recovery.

Thanks a lot for your reply I’m really appreciate your help , That Company in Cyprus they make me lose a money & time for nothing coz they request to fix that problem send 3 HDD 1.5 TB (damage one, donor& backup HDD)
Now I have 2 Disc damage (the main HDD & donor) and I spend a lot of money to ship the 3 HDD to Cyprus
I can Ship my HDD to UK (I have some of friend there) or any another Place, if you have any good one can help to fix that problem in fair price, that will be grate

I see on this companies website they are member of IPDRA. I thought requirements to join IPDRA was to display competence and skills with jobs like this?

Thanks for help' I will check IPDRA profile

no wonder they can't do it. they use HDRC tools. lol
http://databacknow.com/who.html

So they problem from them side they told me there are no another Data recovery Center can be able to help me, Thanks for your comment

[learn4all]

no wonder they can't do it. they use HDRC tools. lol
http://databacknow.com/who.html

So they problem from them side, they told me there are no another Data recovery Center can be able to help me!!! Thanks for your reply

Sounds like your drive has mechanical damage, and equipment like PC3000 wil not help. What is needed is physical work, and good knowledge/skills which this company obviously do not have, despite a 98.5% success rate!, so instead give you a story in which they tell you the manufacturers are at fault for not providing the tools to repair??

I see on this companies website they are member of IPDRA. I thought requirements to join IPDRA was to display competence and skills with jobs like this?

That what I thought, anyway I'm still waiting full report but they did'nt answer me till now!!!

Yes, there is hope, but you need to find a professional data recovery company that can assist.

Head alignment is not an issue here, and PC3000 will not fix this problem - so what they have told you is contradictory.

This is a physical fault and needs to be repaired by somebody with the correct skills to do it - I'm not sure who on this forum is nearest to you, are you will to send it abroad? It is likely to be an expensive recovery.

Thanks a lot for your reply I’m really appreciate your help , That Company in Cyprus they make me lose a money & time for nothing coz they request to fix that problem send 3 HDD 1.5 TB (damage one, donor& backup HDD)
Now I have 2 Disc damage (the main HDD & donor) and I spend a lot of money to ship the 3 HDD to Cyprus

So I can Ship my HDD to UK (I have some of friend there) or any another Place, if you have any good one can help to fix that problem in fair price, that will be grate

[learn4all]

Yes, there is hope, but you need to find a professional data recovery company that can assist.

Head alignment is not an issue here, and PC3000 will not fix this problem - so what they have told you is contradictory.

This is a physical fault and needs to be repaired by somebody with the correct skills to do it - I'm not sure who on this forum is nearest to you, are you will to send it abroad? It is likely to be an expensive recovery.

Thanks a lot for your reply I’m really appreciate your help , That Company in Cyprus they make me lose a money & time for nothing coz they request to fix that problem send 3 HDD 1.5 TB (damage one, donor& backup HDD)
Now I have 2 Disc damage (the main HDD & donor) and I spend a lot of money to ship the 3 HDD to Cyprus

So I can Ship my HDD to UK (I have some of friend there) or any another Place, if you have any good one can help to fix that problem in fair price, that will be grate

Sounds like your drive has mechanical damage, and equipment like PC3000 wil not help. What is needed is physical work, and good knowledge/skills which this company obviously do not have, despite a 98.5% success rate!, so instead give you a story in which they tell you the manufacturers are at fault for not providing the tools to repair??

I see on this companies website they are member of IPDRA. I thought requirements to join IPDRA was to display competence and skills with jobs like this?

That right can you suggest any one to help me??

no wonder they can't do it. they use HDRC tools. lol

http://databacknow.com/who.html

So they problem from them side they told me there are no another Data recovery Center can be able to help me, Thanks for your reply

[CK]

"HDRC, a renown leading company in the field of Data Recovery for over 15 years" - haha, love it!

[scratchy]

and perspex 'glass' in their clean air cabinet

[learn4all]

Hi All again, Now I have new situation, They ignoring all my request to send me report about what exactly they made and what is HDD situation Now.

So I need Help please, if you can suggestion any good company which have the correct skills to fix my HDD

I can send data to any please but it easier for me if that company in UK. coz I had friend there>

Please Help me

Thanks for All your help

[poehere]

Try Sean from pcimage here is here on the forum and he is located in UK. Give him a PM and see what he can suggest for you to do on this one. I am sure he can recovery your drive if this other company did not damage it too badly in their failed attempt to repair your drive.

[thatdellguy]

98.5% success rate

That made my day....

[learn4all]

Hi all, below you can find the report which I revived from DATA recovery, If any one can help me to fix that problem I will very glad

The result as follow:
The hard drive suffers a serious damage at, 1- spindle motor 2- heads 3- terminals 4- platters
1- The platters were very dirty with a finger prince all over the top platter. This is a minor problem we clean the platters.
2- The spindle motor is jammed we replace the motor and now it is spinning at normal speed.
3- Heads, this hard drive have 8 heads 4 read and 4 write, 6 of them broken; we replace the heads and start spinning normally with heads.
4- Terminals, Seagate hard drive terminals must work for the pc300 udma can start working on it. The terminals don’t work which it means we have damage at media area.
Pc300udma do not support so far this kind of models, I give this case less than 5% success.
For the time once pc3000udma, can’t support the terminals I can’t work on your hard, I spoke with ACE on Russia and they confirm my result, I think this case must be close there is no chances to success at this time.
Please advice for the hard drives what we must to do with them.

[hddguy]

3- Heads, this hard drive have 8 heads 4 read and 4 write,
4- Terminals, Seagate hard drive terminals must work for the pc300 udma can start working on it. The terminals don’t work which it means we have damage at media area.
Pc300udma do not support so far this kind of models, I give this case less than 5% success.
For the time once pc3000udma, can’t support the terminals I can’t work on your hard, I spoke with ACE on Russia and they confirm my result, I think this case must be close there is no chances to success at this time.
Please advice for the hard drives what we must to do with them.

Is this report a joke??

[HDD Spaz]

well it made me laugh