SEAGATE BARRACUDA 7200.11 - please help

[al3x]

st3500320as
It is my personal 500 GB drive, just stopped wroking. Half of disk are photos

Drive not recognized in bios, no clicking sound or any noise, i can feel that it power ups but nothing to do with it

any ideas?

[fzabkar]

Your drive could be affected by the 7200.11 BSY bug.

If so, then you may be entitled to free data recovery.

See the following thread for more details, and a DIY fix:

http://forums.seagate.com/stx/board/mes ... 467#M18467

[al3x]

thanks, but what is free data recovery? by seagate?

[fzabkar]

thanks, but what is free data recovery? by seagate?

Yes, by Seagate, not HDD Guru. :-)

[al3x]

i understood, but how can i contact them?

till now went to support section to submit a case, saying me email used... waiting for answer t somehow login and submit..

[Alexii]

call em. Depending on ur location etc they might fix it for free.

[Alexii]

a quick add. No clicking and no abnormal noice strongly sugests that its a busy bug. So dont panic yet =)

[XanderSholtz]

I just had a client yesterday I was dealing with, drive came out of a Seagate external drive. Seagate completely denied responsibility saying the clients drive was not one of the affected, needless to say we verified that it was indeed. Client sent us the customer support chat log, they told him we were over simplifying the explanation of the issue, that his drive could not possibly be affected, and that we were wrong. After the client called the Seagate rep out on this the rep quickly asked if we opened the external, after the client answered yes the rep again quickly went on to deny any responsibility because the warranty was void and ceased conversation with the client.

I was less than impressed, we have always turned clients to Seagate when free recovery was offered by them, but this was dirty, client called and got the same answer.

[Alexii]

actually we had same. client came with sd46 seagate .11. same busy bug , yet seagate decided to deny him. They bullshited him on the phone , then he acnowleged to me that its the same error , asked to talk to client again , bulshited him some more and hung up =)

[BlackST]

Maybe at Seagate too they are tired. It's business.

[Alexii]

maybe , then they just need to pull the offer for free recovery out and be done with it. Not lie to customers that they have a different issue.

[hddguy]

maybe , then they just need to pull the offer for free recovery out and be done with it. Not lie to customers that they have a different issue.

Your right, but how many cases do they recieve that actually do have different problems? the symptoms of staying BSY with no clicking is present on cases with frozen spindles, and 0 LBA is present where heads are damaged. Not all users can correctly identify the problem, not all are familiar with hard disks at all.

Maybe they just enforce stricter guidelines now. As far as I know (but I may be wrong) the specific cause of the failure only affects disks manufactured within the first 6 months, so would make sense that the free recovery is limited to these revisions.

[al3x]

HUGE thanks for all of you , really helped me. Photos recsued.

REALLY REALLY Thanks

HandMade tool is for sale now if someone interested

and again THANKS!

[MadMex]

Wait, what was the fix? did Seagate recover your data or did you take care of the BSY bug yourself?

[Alexii]

hand made tool suggests DIY. Congrats man.

[MadMex]

Ahh, so the handmade seagate terminal cable tool... makes sense.. thx!

[al3x]

I did contacted them, they asked about symtoms, said that is probably firmware bug...

they paying for UPS pickup from home to them and back.

Just don't wanted to send hard drive to another country (in my country they don't have any office)

because it contains very important information and wasthinking about lost of hard disk or any damate during the way to seagate

[Alexii]

I stand corrected =)