Cannot read from Sector .................. (HD problem)

[dungeon]

I have an external HD that I can not open
device Management and disk Management can see the HDD

Cannot read from Sector 0 of Freecom Hard Drive XS. Gegevensfout (cyclische redundantiecontrole)



How to fix this problem

[pcimage]

On that limited info it be any number of things:

Bad media (bad sector 0)
Firmware
Passworded
PCB........etc

Not enough info to go on.

Is it seen properly in drive management? ( I.e. Correct size)
is it spinning properly?
Any strange noises?
Using sector editing sw (e.g. Winhex) can you read any other sectors?

[dungeon]

I now there is a password on it

And no strange noises the HDD is 3 days old

Attachments

Knipsel2.JPG (51.71 KiB) Viewed 28527 times

[loki]

Hi,

Have you got any data on the drive?
Are you trying to recovery data or farmat it?

Looking at your pics & using google translator the drive is unassigned.

Looking at freecoms pdf http://www.freecom.com/Support/Product?pid=155 for this drive, it was orginally formatted in FAT32 which would mean windows would only see about a 32Gb partition. So I'm guess are you trying to format it to NTFS to make full use of the drive? Can you confirm this?
The PDF does not mention anything about passwords or encryption?

Loki


hi,

Heb je nog geen gegevens op de schijf?
Probeert u het herstel van gegevens of farmat het?

Kijken naar je foto's en met behulp van Google Translator het station is toegewezen.

Kijkend naar freecoms pdf http://www.freecom.com/Support/Product?pid=155 voor dit station, was het orginally geformatteerd in FAT32, wat zou betekenen ramen zouden zien alleen over een 32Gb partitie. Dus ik denk dat u probeert te formatteren naar NTFS om ten volle gebruik van de aandrijving te maken? Kunt u dit bevestigen?
De PDF is niet niets over wachtwoorden of encryptie?

loki

[dungeon]

Hi

there's pictures on the HDD that I want to get off
but can not access the disk

[loki]

Try r-studio demo software http://r-studio.com/
Select the drive & right click & run scan. when its finished open the partition found & click on the tab that says Extensions. then check the graphics, pictures folder for jpgs, bmp etc for the pictures its found. I suspect the MFT is corrupted & the file names & folder structure will be ramdom hence the sorting by extensions.

Loki

[Vulcan]

@dungeon:

Gegevensfout (cyclische redundantiecontrole)

That seems to be Dutch for: Data error (CRC) - if so, you have a hardware problem. This might be a USB CRC error, but IMHO it is much more likely to be the way that Windows is reporting an unreadable sector(s) on the disk. Look in the Windows event log for the correct date/time to see if this was reported as a USB interface error or a disk error.

You say the disk is only 3 days old - so either it was already faulty, or some event has damaged it within those 3 days. Has anything unusual happened during those 3 days?

If you are deciding to take the risk of a "DIY" recovery attempt, because the data is not valuable enough to pay for recovery - so that means you accept the risks of DIY - then I would start by cloning (or attempting to clone) the disk, using software which can have controlled retries and other recovery strategies for sectors which report errors. Then do a logical recovery from the result of the clone.

Personally, I use ddrescue on Linux / Unix for this type of cloning work - other people recommended DMDE and HDclone, though I haven't used them. You need to choose a tool that you feel comfortable using, since you are doing the "DIY". You may find (as some people do) that ddrescue is too complicated.

Whichever software you decide to use, it is a good idea to practice using your choice of tool on other (spare/unimportant) disk(s) before you try it on the "problem" disk, to reduce the chances of you causing "human error" and losing data on your "problem disk". Remember that you must choose the correct direction of clone (source/target) and, as with any DIY, there are risks that you will make things worse.

Of course you need space to hold the result of the clone. Your choices include a blank disk of the same or greater size; a filesystem with enough free space to hold the whole capacity of the disk; or you could use compression during the cloning process to reduce the space needed to hold the clone (on either a raw disk or a filesystem), but that makes using logical software on the clone result more complicated, or it can limit you to a reduced range of logical recovery software. For this reason, I never use compression on the target of a clone, but it's your choice.

[pcimage]

What capacity is the drive meant to be?

[Vulcan]

What capacity is the drive meant to be?

I know you're not asking me (and it'll be interesting to see what the OP replies), but there is a Freecom XS 2TB drive, which would fit with the reported capacity in that screenshot. Trying to read your mind I guess that you're wondering if that reported capacity is correct or not...

Of course if the OP has the 1TB version, then I wasted my time writing the above reply

[pcimage]

@Vulcan.... You must be clairvoyant

[Vulcan]

@pcimage - Great minds think alike! (except my brain is slower than yours )

[mr_spokk]

I now there is a password on it

Do you know the password?
If not, is not DIY.
Where you from, maby someone in the forum might help you?

Regards Bosse

[Vulcan]

@mr_spokk:

I now there is a password on it

Do you know the password?

In my experience, a password wouldn't cause a CRC error - but would cause a general Windows I/O error because of the ABRT from the disk drive.

Due to the partial English from the OP, I interpreted the OP's comment as being that there is "no" password on it, but I see that there are different interpretations due to the language problems Perhaps your interpretation is correct!

[dungeon]

Yes i now the password and iam from holland

[dungeon]

What capacity is the drive meant to be?

The HDD is 2 T

[Vulcan]

@dungeon: Thanks for confirming that this is a 2TB disk.

iam from holland

Thanks, I can see that from your profile - unfortunately some detail about your issue is not clear / ambiguous due to language issues...

Yes i now the password

Unfortunately this answer is not detailed enough. I hope you mean that:
a) you have set a password on that USB Freecom XS 2TB disk, and
b) you know what the password is, and
c) you are entering that correct password into the correct application, before trying to access the drive.
Am I correct?

Were you able to use this password security OK before your problem started, or did your problem start as soon as you enabled this password security?

In order for us to properly understand your situation, please explain exactly how you set that password (which program did you run? do you mean that you set a BIOS password, or do you mean something else?). There are different types of application which could use a password, and it is not clear which type you are using. As mr_spokk highlighted, the point is to make sure that your problem is not caused by you losing (or not correctly entering) the password.

Due to the specific type of error message which I translated in my earlier posting, and assuming that you are correctly unlocking whatever security you have enabled by using the correct password, I still think that trying to clone the disk is probably the DIY "next action" - but that is only if you already have skills and experience which mean you are comfortable doing this type of work, and that you want to take the risks of DIY. If this sounds too difficult, or you do not have the necessary skills/experience, then if the data has value to you, now is the time to decide to use a DR company. Some of the members here could give recommendations, if you ask.

If you are able to clone any of the disk without errors (i.e. if you can read any of the source "problem" disk), then the drive must be unlocked from whatever security you have enabled. Of course you could do further checks with a hex editor to try reading from the drive, but if you are able to read from the drive, then IMHO it is better to spend that time trying to clone it and that will also tell you if any of the disk is readable, if you are accepting the risks of DIY.

There is more (better) diagnosis you can do if you had a direct SATA connection to the disk, but that would mean voiding the warranty by opening the USB enclosure (and it also assumes that the internal disk has a SATA, and not a direct USB, interface).

Edited to add: You have not yet answered this question which I asked earlier:

You say the disk is only 3 days old - so either it was already faulty, or some event has damaged it within those 3 days. Has anything unusual happened during those 3 days?

[dungeon]

Will just to explain what happened step by step.
And I translate it via google

HDD is from a frend of my
He put some picture on the HDD

On the HDD is a program which he has used a password to set.
This program is still on the HDD

And now the HDD to get him this message (cyclic redundancy check)

The pictures are not very important but if he change a setting and can do in the pictures.
This would of course be good.

If not then he brings the HDD back to the store and he gets a new

[Vulcan]

@dungeon,
Thanks for your reply. Unfortunately several of my questions are still not answered. Without clear, understandable answers to my questions, I cannot give good advice.

[dungeon]

@Vulcan

What are the questions
Please point by point and I will answer them.

[Vulcan]

What are the questions

I can see that we have serious communication problems here - if my questions were not clear in my previous post, they will not be any clearer if I repeat them again.

Since you have now explained that the data is not important, and because of these communication problems, I do not believe it is sensible for me to try to help further.