Samrtware WD10TMVV

[Logical]

Hi all,

Am also currently working on a WD10TNVV. The drive had become inaccessible in windows and did not show up in manage devices.

I have now managed to get the drive into a ready state with the help of this forum. However the drive is now asking to be initialized.

Smartware sees the device as being locked however will not let me get to a point where I can input the password. It is always asking to unplug the device safely and then you will have 5 more tries. This is now the loop I am in however it does not allow the Password to be entered at any time.

Would there be any known workarounds for this?

Kind regards

Logical.

[hddguy]

Did the customer set a password, or is it error in smartware?

[loki]

Firstly what have you done to get it to a ready state?
Is it USB2 or USB3?
Have you hacked the PCB for SATA access?
If SATA then firstly image the drive & back up the SA & ROM if you have the right HW tools.

Have you tried downloading the latest Smartware software & just installing the security part?

Regarding your comment "Smartware sees the device as being locked however will not let me get to a point where I can input the password. It is always asking to unplug the device safely and then you will have 5 more tries"

Normally (at least on USB3 ones) when the password is typed wrong to many times it will not give you 5 more tries? it will say locked & say you need to format the device thus losing the data.

Agreed you need to find out if a password was set & if they put a password in to many times?

[Logical]

He has not set a password, and i've just noticed that the drive is showing as twice its capacity, 2TB.

These are the ones with the USB board connector on the PCB :-/

I'm thinking it must be a smartware issue and have trawled the forums here and WD but nothing seems to work.

Seeing a lot of problems with these drives at the moment.

Thanks for your reply.

Logical.

[Logical]

Firstly what have you done to get it to a ready state?

Shorted out pins 9-10

Is it USB2 or USB3?

USB 2

Have you hacked the PCB for SATA access?
No

If SATA then firstly image the drive & back up the SA & ROM if you have the right HW tools.

Have PC3k but see above not hacked board.

Have you tried downloading the latest Smartware software & just installing the security part?

Yes. but to no avail.

Regarding your comment "Smartware sees the device as being locked however will not let me get to a point where I can input the password. It is always asking to unplug the device safely and then you will have 5 more tries"

Yes.

Normally (at least on USB3 ones) when the password is typed wrong to many times it will not give you 5 more tries? it will say locked & say you need to format the device thus losing the data.

Agreed you need to find out if a password was set & if they put a password in to many times?

Have not got to a point to be able to enter a password, however no PW was set.

Thank you for your reply.

Kind regards

Logical.

[loki]

As you have a PC3000 UDMA
Connect it up with the com port & check SA modules for any corruption?

[einstein9]

Firstly what have you done to get it to a ready state?
Is it USB2 or USB3?
Have you hacked the PCB for SATA access?
If SATA then firstly image the drive & back up the SA & ROM if you have the right HW tools.

Have you tried downloading the latest Smartware software & just installing the security part?

Regarding your comment "Smartware sees the device as being locked however will not let me get to a point where I can input the password. It is always asking to unplug the device safely and then you will have 5 more tries"

Normally (at least on USB3 ones) when the password is typed wrong to many times it will not give you 5 more tries? it will say locked & say you need to format the device thus losing the data.

Agreed you need to find out if a password was set & if they put a password in to many times?

under one condition ONLY

[loki]

Firstly what have you done to get it to a ready state?
Is it USB2 or USB3?
Have you hacked the PCB for SATA access?
If SATA then firstly image the drive & back up the SA & ROM if you have the right HW tools.

Have you tried downloading the latest Smartware software & just installing the security part?

Regarding your comment "Smartware sees the device as being locked however will not let me get to a point where I can input the password. It is always asking to unplug the device safely and then you will have 5 more tries"

Normally (at least on USB3 ones) when the password is typed wrong to many times it will not give you 5 more tries? it will say locked & say you need to format the device thus losing the data.

Agreed you need to find out if a password was set & if they put a password in to many times?

under one condition ONLY

Is this typical of selflock then?
If so do you know how i can replicate it to research it?

Loki

[einstein9]

PM Sent....

[Logical]

Hi Loki,

Thanks for the info, this is what I now have in PC3K, to be honest I am not sure how to proceed with this.

Techno mode key
Techno mode key......................... : Ok

Debug Stop Code......................... : HOST DEBUGSTOP RESET TIMEOUT

RAM:
HDD Info reading........................ : Ok
Heads number............................ : 6
Cyl Count............................... : 256

Zone allocation table................... : HDDs RAM reading error VSC Command sending error Device Error Detected: "VSCE PERM OVL NOT LOADED. LDR Upload is recomended"

ROM:
ROM reading............................. : Ok
ROM Data size........................... : 256 Kb
ROM version............................. : 14.1WG
ROM generation.......................... : 14.1WG
Link table version...................... : 05.0E.
Consolidated ROM version................ : 0014001W

ROM Modules:
Flash ROM dir reading................... : Ok
Modules directory address............... : FIXED
SA regions address...................... : by default

SA Translator loading................... : Ok

Heads configuration..................... : by map
Heads number............................ : 6
Heads number in use..................... : 6
Switched off heads...................... : No
Heads map............................... : 0,1,2,3,4,5
ROM Firmware version.................... : 0014001W

Service area:
SA dir reading (ID)..................... : Ok
SA Access............................... : NONE

Configuration reading................... : No SA copy avalabled

Advice appreciated.

Kind regards

Logical.

[loki]

Just for other readers here I emailed logical showing how to connect the wd usb pcb to pc3000 using the com port & toshiba connection.

Loki

[Logical]

Indeed, Thanks Loki, Much appreciated and now much reading is required.

[Nick_CT]

PC3K is telling you it can't read SA, so that's a good clue.

[guru]

It's saying overlay is not loaded ....