WD passport essential problem

[jewelofjewels]

Hello everyone,
I have WD passport essential 500gb USB 3.0, When I plug the USB cable in my laptop even any pc the light comes on and Windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use meanwhile its searching driver to installing. after sometimes its showing in my computer as CD Drive (F:). Also, I have right-clicked on my computer and then the Manage option, and under Disk Management but this page is not opening only after disconnect the usb cable its showing disk drive page.

for your information i have attached some necessary screen shot... I just need some help on how to solve this problem.

thanks & best regards

Attachments

when i try to open disk managment its showing in the bottom... connecting to Virtual disk services... and standby like this only but after disconnect the usb cable this page opening immediately.

showing in control panel - device and printer

after plug in the cable

[italian-recovery]

hi,
what kind of sounds do you hear when you plug in the disk?
the motor stay on or after a while spin down?

[dmarques]

I think your drive may be failing, so if your data is valuable I wouldn't much things with it and consider going to a pro to get a proper diagnosis and quote.

Anyway, might help answering to the questions above.

[jewelofjewels]

hi,
what kind of sounds do you hear when you plug in the disk?
the motor stay on or after a while spin down?

When i plug in the disk there is sound of spin but after few second spin down and again same things happened 2-3 times then no sound at all, but the lights still on

thanks & best regards

[pcimage]

hi,
what kind of sounds do you hear when you plug in the disk?
the motor stay on or after a while spin down?

When i plug in the disk there is sound of spin but after few second spin down and again same things happened 2-3 times then no sound at all, but the lights still on

thanks & best regards

Bad heads

Physical problem

No DIY

[jewelofjewels]

hi,
what kind of sounds do you hear when you plug in the disk?
the motor stay on or after a while spin down?

When i plug in the disk there is sound of spin but after few second spin down and again same things happened 2-3 times then no sound at all, but the lights still on

thanks & best regards

Bad heads

Physical problem

No DIY [/quote

Could you please help me to get my data from hard disk

Thanks & regards
Jewel

[dmarques]

Where are you located?

[jewelofjewels]

Where are you located?

I am in jeddah, KSA.

Regards,