Fu*** up case

[pclab]

Hi

Got a Seagate HDD with a stiction problem.

Quoted the case, the client accepted, all OK.

I performed the unstiction, got all the files and now the client said that had a second thought, canceled the job and wants the HDD back.

The HDD is working fine now. If I give him the HDD he can get the files out.

Did you ever had this kind of thing? What did you do??

I'm pissed....

Thanks

[dobrevjetser]

Put the heads back as they were.

[Nick_CT]

Move the heads back onto the platters to recreate the original problem.

[chinopk]

if client accepted, he should pay..

[BlackST]

Did you ask him to sign and accept quote? Everything depend on what the agreements are. Otherwise I would do something else (PM me !)

[unknown]

Put the heads back as they were.

Move the heads back onto the platters to recreate the original problem.

That's what I used to do in this case.

[dobrevjetser]

But if he signed, he should pay...

[SAjunky]

How much client was charged?

[mr_spokk]

How much client was charged?

That has nothing to do with this case....If you curious, PM OP.

[SAjunky]

How much client was charged?

That has nothing to do with this case....If you curious, PM OP.

No. I am not curious, but my suggestion depends on the response. It is why it is important.

[pclab]

But if he signed, he should pay...

Actually, it was sealled by phone...

[pclab]

How much client was charged?

I charged the best price I could.
Why?

[pclab]

Put the heads back as they were.

I'll try that.

[SAjunky]

How much client was charged?

I charged the best price I could.
Why?

Why? As if you have charged the same as for headswap, you can do whatever you like, even suggested on the forum, as you are already being judged by devil.
But if you have charged the right price. I suggest to give the damn drive back as is and say "thank you for chosing my services". This is what I would do in your place.

[labtech]

Good idea to record the conversions.

[pclab]

Good idea to record the conversions.

Arrgghh not easy....

[pclab]

How much client was charged?

I charged the best price I could.
Why?

Why? As if you have charged the same as for headswap, you can do whatever you like, even suggested on the forum, as you are already being judged by devil.
But if you have charged the right price. I suggest to give the damn drive back as is and say "thank you for chosing my services". This is what I would do in your place.

How much do you charge on these cases? Or you do it for free?
What do you think it's the right/fair price?

Whatever....

[HDD Spaz]

Verbal agreement is just as strong as written contract in my country. Make him pay.

[SAjunky]

But if you have charged the right price. I suggest to give the damn drive back as is and say "thank you for chosing my services". This is what I would do in your place.

How much do you charge on these cases? Or you do it for free?
What do you think it's the right/fair price?

Whatever.... [/quote]
I don't know what is a right price, but I was dealing with customers in the past and all I can say that sometimes you must do something for free. You don't know what really happened to the customer and if you do what was suggested by others, you would pass judgement on the person. It happened wrong with drive failure, it happened something else later (you don't know) and if you give something from yourself, you can break chain reaction at your place.

[dobrevjetser]

You risk that if you give the drive in working condition to the client he will use it again and in a few days/weeks/months it will fail again, but then with media damage since it has been opened, and YOU will be the guilty one. (whatever you say to the customer, he will use it again if its working)

My 2 cents.

Dobre