WD my passort HD data recovery

[mdh1]

Hello
My WD mypassport 1TB harddrive fell from a height of 1 metre, it is not spinning. The USB 3.0 port it okay. When i connected it is getting the power supply, but it is not spinning.
I have given the harddrive to a professional, but he says the data is encrypted so cannot be recovered. he says if it spins he can recover. please suggest some methods to over the encryption. Is there any other solution? will I ever get to see my data from the harddrive again?

[pcimage]

He is not a "professional" then, unless you are not telling us all the story.

We recover these WD passports every day and the encryption is not a problem. Unless a password is set and forgotten, or the encryption key is lost.

[northwind]

This is possibly plain stiction.
Consult someone else.

Contact member sathyan here, he can help you get a proper diagnosis.

[pcimage]

This is possibly plain stiction.
Consult someone else.

Contact member sathyan here, he can help you get a proper diagnosis.

[sathyan]

Hello
My WD mypassport 1TB harddrive fell from a height of 1 metre, it is not spinning. The USB 3.0 port it okay. When i connected it is getting the power supply, but it is not spinning.

If you are lucky, maybe only stiction.
else spindle motor and maybe heads.
will PM you

[mdh1]

pcimage: when I connect the hard drive, you can feel very small vibration for four times, then it stops. you can see the power light on the harddrive. And there was no password set, but the professional guy said the data is stored in an encryption. I will tell him about the stiction. Will also ask him if he found any other problem.

[BlackST]

"small vibration" can be either the motor SPINNING or TRYING TO SPIN.
In any case IT IS NOT SAFE to power on the drive in this state.

If it is SPINNING then spin down, 99% you have heads gone + possible media damage / firmware damage

If it IS NOT spinning you may have limited media damage + POSSIBLE head damage depending on what happened, or - if you are lucky enough - only a limited problem that in any case require proper gear and clean room to be safely resolved.

[pcimage]

pcimage: when I connect the hard drive, you can feel very small vibration for four times, then it stops. you can see the power light on the harddrive. And there was no password set, but the professional guy said the data is stored in an encryption. I will tell him about the stiction. Will also ask him if he found any other problem.

Can you hear/feel it spinning? Or just "bzz bzz bzz bzz"?