WD 1 TB My Passport not working

[gchhabra]

Hi,


I have a WD 1 TB My Passport drive. Recently, it stopped working. When i plug-in the cable to the computer, the system does not display any of the partitions of my WD portable drive. My system hangs when i try to open up 'Disk Management' under 'Computer Management' window. My desktop is Win7. As soon as i plug-out my WD drive, 'Disk Management' opens up and pops the following message: "You need to format the disk in drive F: before you can use it". I faced this same issue approx. 1 month earlier too but when i tried connecting the WD to another desktop, it worked. This time, it didn't.

My drive has never felt any jerk ever. I also tried my drive on my friend's system but faced the same issue. My drive is still under warranty.

Any suggestion?


Thanks.

[DR-Kiev]

There is no question in your message, and it is unclear the main goal . If you need working drive and this one is under warrantly, just send it to RMA , what the problem? Hope you did backup like many other clever users ?

[gchhabra]

There is no question in your message, and it is unclear the main goal . If you need working drive and this one is under warrantly, just send it to RMA , what the problem? Hope you did backup like many other clever users ?

Sorry for being unclear. Isn't there any way to recover the data? If not, at least, is there any way i can format it somehow and then send for RMA? I took partial backup.

[einstein9]

There is no question in your message, and it is unclear the main goal . If you need working drive and this one is under warrantly, just send it to RMA , what the problem? Hope you did backup like many other clever users ?

Sorry for being unclear. Isn't there any way to recover the data? If not, at least, is there any way i can format it somehow and then send for RMA? I took partial backup.

you may look @ your Windows System Events , you should see some Bad Sectors if not the problem is else where

good luck

[networks]

Try downloading R-Studio and scan the drive you should be able to recover if the drive is indeed in ok shape.
http://www.r-studio.com/

[gchhabra]

Thanks for the suggestion but the software did not work. It used to hang. I also tried using other software such as Recuva but to no avail. Finally, i applied for RMA since my drive was under warranty. I will be receiving a new drive in a day or two.

When i called up the WD technical cell and asked what could be the possible reason behind failure, he told me the following reasons:
1) Creating multiple partitions
2) Accidentally dropping it
3) Disconnecting the drive from a computer/laptop improperly

I can understand the last two reasons but i am not sure about the first one. Can creating multiple partitions be a reason behind such failures? What other reasons can lead to such failures?