wd10tmvv-11bg7s0 locked it self ?!

[raven4d]

good afternood everyone ;


i have wd10tmvv-11bg7s0 that a customer brought , claiming that the drive was locked by a password , and he didn't even set one !!!

looking into the problem , i foundthat this is a common problem with wdsmartware ...

any ideas will be appreciated .

thank you

[raven4d]

PCB #
2060-701675-004 rev P1

PCB sticker #
2061-701675-304 03P


drive was not dropped , and no ubnormal sounds from it ...

winhex showing

sectorunreadable

user claimed that the usb cable had problems and he had to twist it to make the drive work , but out of sudden , the drive started asking for a password that he never set ..

[einstein9]

PM Sent.......