Customer stated the drive had been working normally, and then they went to transfer a file. After the transfer completed they were no longer able to access the drive. The drive does not click or making any unusual noises at all. It just stays busy.
The terminal output is below.
- Code:
EarlySpinup Enabled
Rst 0x10M
(P) SATA Reset
RAW OFF
PASS
I can then enter the command to get to the prompt and can actually access the prompt.
- Code:
EarlySpinup Enabled
Rst 0x10M
(P) SATA Reset
RAW OFF
PASS
APM disabled by SPort
ASCII Diag mode
F3 T>
There are no other symptoms than this.