Help with WD10JMVW-11AJGS1

[rd-simone]

Hello gurus,

I have a problem with a WD my passport WD10JMVW-11AJGS1. This hdd fell down while running.
It has USB PCB 2060-7719761-000. To analize it with pc3k I used a SATA board 2060-771960.

The HDD gets ready, and I have LBA access, but it reads VERY SLOWLY.

The problem is that when I enter PC3000 Utility, it hangs. I can't read SA, can't read ROM though the disk is ready and running.

It shows right model, serial, fw and capacity but when I enter utility:

Techno mode key
Techno mode key......................... : Ok

Debug Stop Code reading................. : Status sector reading error Device Error Detected: "VSCE VSC CMD SET NOT ENABLED"

RAM:
HDD Info reading........................ : HDDs RAM reading error - Device Error Detected: "Unknown error. Error code: 4F10"

Zone allocation table................... : HDDs RAM reading error - Device Error Detected: "Unknown error. Error code: 4F10"

ROM:
ROM reading............................. : HDDs ROM reading error Data request error - Device Error Detected: "Unknown error. Error code: 4F10"
ROM Firmware version.................... : Module ID 0B reading error Data request error - Device Error Detected: "Unknown error. Error code: 4F10"

Service area:
Permanent overlay....................... : Not loaded
SA dir reading (ID)..................... : Unknown error. Error code: 4F10
SA dir reading (ABA/CHS)................ : No S/A regions info avalable
SA Access............................... : NONE

Configuration reading................... : Module 02 not found

If I have LBA access, it means that HDD can read SA, but I can't perform any operation on it like read SA, SA tracks, read ROM.

I can read ROM only if I insulate heads and enter utility in kernel mode.

What's the problem with this HDD?

Thanks!!

[rd-simone]

Maybe it's an unsupported new model in pc3000?
Infact, it fails when trying to find family

[positivebit]

maybe pcb not100% compatible..

[deftrue]

I've seen this very same behavior on some MyPassport disks. I solved them accessing through terminal (just for clearing relo list and disabling autoreassign) - maybe USB bridge does not correctly translate VSC's?

[Matiw]

Before the PCB change, what is the symptom with the original PCB ?
Can you provide SMART Status ?

I have a problem with a WD my passport WD10JMVW-11AJGS1. This hdd fell down while running.
It has USB PCB 2060-7719761-000. To analize it with pc3k I used a SATA board 2060-771960.

[odedshankar]

i have exactly the same problem and getting same print in PC3K, did someone found a solution for that?

[positivebit]

i guess fw is not healty

[odedshankar]

it surely looks like a fw issue, the question is how to solve it

[positivebit]

did u play with regions already? no effects?

[odedshankar]

there is no way to access the firmware - its locked. so can't change a thing.
It only gets drive id, serial etc.
But not the right family nor access to FW operations.

[positivebit]

there is no way to access the firmware - its locked. so can't change a thing.
It only gets drive id, serial etc.
But not the right family nor access to FW operations.

regions are not in fw.
do you have a legit pc3k? what ace support answered?

[odedshankar]

Yes i have a legit PC3K.
Just didn't renew my license which finished 2 months ago, postponing it as much as i can.
So don't have support active at the moment.
From what i understand in these models which are Firbird LT, the SA area is encrypted that is why there isn't access to it.

[northwind]

This is a SED drive. The SA is locked and inaccessible.

[pcimage]

We have been successful with several of these, gaining SA access and fixing the problems

[datasolution]

hi pcimage,
after convert it to sata drive is working.but no family select.after shorting pin drive in kernel mode shows family but in kernel mode so no id no access to sa.by loading loader it does not get spt,and also if igave it manually but mod 02 and permenant loader not found errror comes.If you have anything to saya pls announce as we are eager to know.

[fzabkar]

I'm not a data recovery professional, but ISTM that VSCs are disabled by code within the SA, probably in module 11. If so, then it would be pointless to use a loader since it would contain the same code.

Instead I'm wondering whether it would be possible to gain access to the SA by preventing the drive from loading MOD 11, and then using a loader from a similar non-SED drive. You would then repair any damaged modules, apply the "slow fix", and image the drive with the original PCB.

[odedshankar]

i tried to perform hotswap from a non-SED drive but it was still locked

[fzabkar]

FWIW, the following drive appears not to have been locked:

http://hddfirmware.net/product/wdc-wd10 ... 391825zip/

[data-medics]

I think your best bet would be to start up the PCB using the SATA drive you pulled the PCB from. Hotswap it over, read tracks, scan tracks for modules, and go from there.

It's a PITA, but at least you'll have some idea what's going on after you have the tracks.