Self Encrypting Toshiba MK6461GSYG recovery

[TerraNova]

Anyone had any experience with SED Toshiba MK6461GSYG RDY?
The drive came to me with a dead head clicking nonstop and no id, after head exchange the drive is no longer clicking, it seems to be id and RDY correctly but failed to get techno to recognized under pc3000. The drive turned out to be a SED (Self Encrypting Drive).

I have the customer's laptop, insert the drive and its asking for a HDD/SSD Password = ??? customer did not enter any password. I suspect it is asking for the SED password? Customer insis that no password has been entered.


Any help much appreciated.

[labtech]

What brand and model is the laptop, please? //Toshiba or Lenovo I suspect

[TerraNova]

Its toshiba tecra r950
thanks

[Otic]

What was the outcome of this one? were you able to unlock the drive?

[continuum]

We have the same issue here, except the user was just using it one day, the next, it was locked.

Any help would be appreciated.

Thanks