WD My Passport Ultra Problem plz Help

[alwasatgate]

It's not showing at my computer like this pic




but in try see the pic



device manager


Disk management




have you face this problem

thanks to all

[jerovsek]

Hello alwasatgate,

first try to connect drive to another computer and try.
If this Will not work, then without knowledge Will be hard to do anything.
If data are valuable for you, contact pro data recovery service.

[alwasatgate]

Hello alwasatgate,

first try to connect drive to another computer and try.
If this Will not work, then without knowledge Will be hard to do anything.
If data are valuable for you, contact pro data recovery service.

i change the computer i do many thinks but still i can't solve this problem ...


i can go to pro data recovery service but ... let's think first coz i face many wd with this problem

no one face this problem with wd usb3 ext Hdd ?!

thanks

[jerovsek]

Hello alwasatgate,,

when you connect drive to computer are there any strange sounds? Did drive spin up?
Could you post drive model

[alwasatgate]

Hi man and thanks for your help

i have more than one wd ext hdd usb3

normal sound normal work driver ok but can't see it at my computer or device manager

i will try to record video

thanks

[jerovsek]

Hello alwasatgate,

it could be two things. First firmware problem or second USB2SATA adapter(integrated on PCB)
Do you have hot airgun and soldering iron and torx screw driver.
And you will need to put drive out of enclosure and post PCB number or better picture of it