Seagate ST3500418AS 500GB Drive DiagError 00005010-Wife mad

[jtkleinoh]

Ok. Trying desperately to save some family pics on this drive. Suddenly stopped working in the middle of running an anti-virus update. Whole PC froze.
Rebooted and the drive could not be found by the computer. Per a friend, the drive still supposedly feels like it is spinning up when connected to power.
No unusual noises or sounds of any type to report.

So, on a flyer, decided to see if the Segate Brick issue could have been involved.
Got my cable connected and set up hyperterminal.

Ran my Control-Z and saw my "F3 T>" prompt.
Ran the "/2" and saw the "F3 2>" prompt. Apparently was too confident...
Ran the "Z" hoping for spindown and got this message:

DiagError 00005010

Have no clue what this means. Really want to get some family pictures off this beast. Any idea what my next steps need to be? Wife thinks because I am in I.T. this should be a piece of cake.

Any help would be greatly appreciated! - Jeff.

[northwind]

Hi Jeff.

Well, for starters your drive is a 7200.12, not 7200.11. Thus, trying to run the 7200.11 internet fix to a .12 is always a bad idea. To put it simple, maybe you got lucky that your drive has protested and didn't let you go through to step 4 (or whatever it is) where you put the m0... command, because you would end up with more trouble.

Secondly, the error you got means "R/W Subsystem not Ready to Accept Commands" (ie. the drive is BUSY). Did you isolate contacts when you issued the Z command? If not, then the error message is expected.

Anyways, as I said, even if you're IT this is out of your league (no offense) and I suggest you consult a good DR lab (I suggest http://www.datasaversllc.com/ -- ask for Jon) who can help you recover your data. Remember, you don't want your wife to get REALLY mad

However, if you insist on DIY, I 'd like to see a terminal output from drive's startup. Connect your terminal cables and power on the drive. Then see what the terminal responds and post it here.

Good luck!