My passport empty

[redseaksa]

Hi

I tried to access my passport hdd(WBGMT0010BAL-05) with password, after 3 times failed to access it i got empty hdd without password .

Pls your advice to recover my data.

regards

[hdd_sand]

Smartware will wipe the drive if the password in entered incorrect 3 times, likely is what happened, if so, no recovery possible.. IMHO

[fzabkar]

Smartware will wipe the drive if the password in entered incorrect 3 times, likely is what happened, if so, no recovery possible.. IMHO

The user must agree to erasing the drive before this happens. SmartWare will not erase the drive without user permission.

Setting up security to lock or unlock a WD external drive with WD SmartWare Version 1.6.x and earlier:
http://wdc.custhelp.com/app/answers/det ... -smartware

If you enter the wrong password 5 times, you will receive the screen below. In order to try your password 5 more times, you will need to safely eject the drive and unplug both the power and data cable from the unit. Then plug it back it. You will now be given 5 more tries before you get the below screen again.