Recovery of a WD5000BMVW (WD My Passport Essential)

[mad]

Hi,
I have a problem with my WD5000BMVW 11AMCS0 with PCB 2060-771737-000 (Inside a WD My Passport Essential USB 3 WDBACY5000ABL-EESN)

- Drive shows up in device manager (http://i.imgur.com/wfoPBAO.png)
- LifeGuard Diagnostics says the drive have a good smart status (http://i.imgur.com/J1rNzYk.png)
- The drive seems to spin fine, no ticking noise.

But it doesn't shows up in the "disk manager", I can't run "quick test" from LifeGuard Diagnostic.

I have a lot of the errors in the windows event log :
"An error was detected on device \Device\Harddisk7\DR2198 during a paging operation."
"The IO operation at logical block address 0x5fdb80 for Disk 7 (PDO name: \Device\00001b4f) failed due to a hardware error."

Do you think it's a PCB issue ? If so, can I just swap the PCB with a new one, or does it require ROM transfer ?

Thank you in advance !

[mad]

edit: PCB 2060-771737-000 REV P1

[pclab]

Hard to say without proper diagnose.
You can't just swap PCB. You need ROM transfer.

[w.simon]

Hi

Look like more like a firmware or weak head problem but require proper diagnose with right tools and knowledge.

Good Luck

[MindMergepk]

Do you think it's a PCB issue ? If so, can I just swap the PCB with a new one, or does it require ROM transfer ?

No, it is not a pcb issue because it is correctly recognized.
you should try to image drive e.g ddrescue, atleast only known free option for imaging failing drive.

good luck.

[fzabkar]

Can you retrieve a SMART report with CrystalDiskInfo?

http://crystalmark.info/software/Crysta ... dex-e.html

[mad]

Thanks for your comments.

In fact device is not recognized in USB3 ports, only in USB2 ports.

CrystalMark doesn't start when drive is plugged.

I managed to have a SMART in a linux rescue CD:
Identity : http://i.imgur.com/wKRrvCy.jpg (smart overhall health test PASSED)
Attributes : http://i.imgur.com/1WP3bNj.jpg
Self-test error with read failure: http://i.imgur.com/f1MYGf4.jpg

I'll look into ddrescue.

[mad]

Looks like I may be able to recover data with ddrescue...
http://i.imgur.com/Kbcbf4S.jpg

But it is so slooowww, I didn't find a way to speed up ddrescue, data copy doesn't work with cluster-size superior to 252 (default is 128).

[alwasatgate]

Hi mad

let's update with u if you can solve the problem

thanks

[bos]

But it is so slooowww, I didn't find a way to speed up ddrescue, data copy doesn't work with cluster-size superior to 252 (default is 128).

Only times I've experienced ddrescue to be slow was when I used a flaky USB-cable to the cradle.

[mad]

No, it is not a pcb issue because it is correctly recognized.
you should try to image drive e.g ddrescue, atleast only known free option for imaging failing drive.

Thank you very much MindMergepk, ddrescue was the solution !
I perfectly recovered all of my disk, only lost 26MB over 500MB in bad sectors.
ntfsfix fixed the recovered partition boot sector and I was able to mount it perfectly afterward !

Thank you again