Western Digital My Passport dead?
January 14th, 2015, 10:17
Question from a noob here. Having searched this forum a bit as well as the net, I'm hoping someone can help. I have a 1TB WD Passport, the p/n is WDBBEP0010BSL-01 if that helps.
For the first 4-5 months or so, it's been mostly plugged into the same computer. The other day, I started hearing the clicks, and it was no longer a drive in my computer. It's plugged directly into my laptop port, no data was actively being sent or received, no jostling or drops or being moved at all.
Have tried different USB ports and also on another PC. I believe the first time I did this there was a popup near the system tray that some drivers had been installed successfully, but more or less just clicks for a minute and no drive listed in explorer.
When I do plug it in or pull it out, the computer will make the sound that something's been plugged/unplugged, but no drive. Doesn't show up in Disk Management.
Tried going on the WD support site, downloaded DLGDIAG and it's there as WD My Passport 0748, with S/N listed, but it says 0mb capacity and no SMART data available.
Poked around a bit on the net, downloaded CrystalDiskInfo (doesn't list the drive) and also Hard Disk Sentinel (it sees it, the model and S/N, but again says it is 0MB and most of the fields have a ? listed. It does say the status is "ok" however).
Is it toast? Can my data be recovered? Thanks for any help.
For the first 4-5 months or so, it's been mostly plugged into the same computer. The other day, I started hearing the clicks, and it was no longer a drive in my computer. It's plugged directly into my laptop port, no data was actively being sent or received, no jostling or drops or being moved at all.
Have tried different USB ports and also on another PC. I believe the first time I did this there was a popup near the system tray that some drivers had been installed successfully, but more or less just clicks for a minute and no drive listed in explorer.
When I do plug it in or pull it out, the computer will make the sound that something's been plugged/unplugged, but no drive. Doesn't show up in Disk Management.
Tried going on the WD support site, downloaded DLGDIAG and it's there as WD My Passport 0748, with S/N listed, but it says 0mb capacity and no SMART data available.
Poked around a bit on the net, downloaded CrystalDiskInfo (doesn't list the drive) and also Hard Disk Sentinel (it sees it, the model and S/N, but again says it is 0MB and most of the fields have a ? listed. It does say the status is "ok" however).
Is it toast? Can my data be recovered? Thanks for any help.
Re: Western Digital My Passport dead?
January 15th, 2015, 3:22
If it's clicking then it will be physical issue (e.g. Heads) and not DIY.
Probably recoverable a data recovery pro, but not by you sorry to say
Probably recoverable a data recovery pro, but not by you sorry to say
Re: Western Digital My Passport dead?
January 15th, 2015, 9:11
pcimage wrote:If it's clicking then it will be physical issue (e.g. Heads) and not DIY.
Probably recoverable a data recovery pro, but not by you sorry to say
+1
Re: Western Digital My Passport dead?
January 15th, 2015, 16:27
pcimage wrote:If it's clicking then it will be physical issue (e.g. Heads) and not DIY.
Probably recoverable a data recovery pro, but not by you sorry to say
+2
Re: Western Digital My Passport dead?
January 17th, 2015, 6:09
Thanks, gents (or perhaps ladies). Appreciate your advice, will look for pro help.
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