Toshiba MK6465GSXN, no response, plz advise repairer in AU

[inflex]

Have a client's hard drive, Toshiba 2.5" MK6465GSXN 640GB unit.

Cannot hear any ping/zing/clicks, it doesn't feel like it's spinning up at all.

What is a recommended clean-room service centre in AU I can send this to for personal photo recovery.

Code:

May 28 15:34:10 ctpc001 kernel: [7442502.239227] ata5: exception Emask 0x10 SAct 0x0 SErr 0x40d0002 action 0xe frozen
May 28 15:34:10 ctpc001 kernel: [7442502.239238] ata5: irq_stat 0x00400040, connection status changed
May 28 15:34:10 ctpc001 kernel: [7442502.239249] ata5: SError: { RecovComm PHYRdyChg CommWake 10B8B DevExch }
May 28 15:34:10 ctpc001 kernel: [7442502.239265] ata5: hard resetting link
May 28 15:34:20 ctpc001 kernel: [7442512.260199] ata5: softreset failed (device not ready)
May 28 15:34:20 ctpc001 kernel: [7442512.260212] ata5: hard resetting link
May 28 15:34:30 ctpc001 kernel: [7442522.284203] ata5: softreset failed (device not ready)
May 28 15:34:30 ctpc001 kernel: [7442522.284215] ata5: hard resetting link
May 28 15:34:41 ctpc001 kernel: [7442533.260200] ata5: link is slow to respond, please be patient (ready=0)
May 28 15:35:05 ctpc001 kernel: [7442557.288210] ata5: softreset failed (device not ready)
May 28 15:35:05 ctpc001 kernel: [7442557.288224] ata5: limiting SATA link speed to 1.5 Gbps
May 28 15:35:05 ctpc001 kernel: [7442557.288232] ata5: hard resetting link
May 28 15:35:11 ctpc001 kernel: [7442562.488210] ata5: softreset failed (device not ready)
May 28 15:35:11 ctpc001 kernel: [7442562.488223] ata5: reset failed, giving up
May 28 15:35:11 ctpc001 kernel: [7442562.488235] ata5: EH complete


[fzabkar]

If it's not spinning, then it could be a PCB fault. You could try a PCB swap and firmware transfer.

http://ep.yimg.com/ay/yhst-144375849714 ... -fw-17.gif

Check the fuse near the SATA power connector.

[inflex]

If it's not spinning, then it could be a PCB fault. You could try a PCB swap and firmware transfer.

http://ep.yimg.com/ay/yhst-144375849714 ... -fw-17.gif

Check the fuse near the SATA power connector.

Okay, I'll be honest, I'm not sure which component there is going to be a fuse. Best I can see there's a 0603 0R link, which I've checked but it's all good.

Astoundingly, the first drive on my stack of surplus drives was a PCB match for this one!

That said, I'd still be fine to send it off to be repaired instead. While I deal with SMD all the time, I'd feel kind of "safer" handing it off to someone who does HDD's for a living.

Attachments

Power / switchmode region of the controller board. Tested the large E1 block (9.5K seems right) and the 0603 0R link closest to the SATA power pins.

Client drive on left, "spare" drive on right (has slow-read issues, suspect failing amp/head).

[fzabkar]

Here are the voltage test points:

voltages.jpg (209.71 KiB) Viewed 9616 times

[inflex]

Here are the voltage test points:

voltages.jpg

Vcore 1.18V
Vio 2.50V

[fzabkar]

Vcore 1.18V
Vio 2.50V

Those look OK.

[inflex]

Vcore 1.18V
Vio 2.50V

Those look OK.

Head stiction? Bearing issues? Maybe time I went looking for a repairer?

[HaQue]

Hi sent you PM

[Suitsof]

Additionally, better to check voltage on the motor during power on. If it's OK, so sold off ROM IC and read/check it's content. Sometime, it's damaged (for example, zeroed at the whole content address range).

[data-medics]

+1 HaQue - He's your man in Australia.

[ROb]

While I deal with SMD all the time, I'd feel kind of "safer" handing it off to someone who does HDD's for a living.

Have you tried changing the PCB as the Donor drive seen in photo is a PCB Match for your Patient.
If it still does not SPIN it there could be great chances of "Head stiction" as these drives do have this issue.

[inflex]

Hi everyone, thanks for the followups. For now I've organised to have it sent off for professional recovery by one of the participants here.

Many thanks.