Newer seagates dosn't respond to terminal cmds?

[cbcb]

I have a Constellation ES.3 which I can get to the serial terminal for, but which isn't responding to most commands. For example:

ASCII Diag mode

F3 T>F

F3 T>/C

F3 C>Q

(I got the /C Q from this post: viewtopic.php?t=27119) So no output for F, or Q, or ctrl-l or any of the other common commands.

About the only one it does print anything meaningful is ctrl-a
Prod Desc: Megalodon LuxorPlus2.0/Dillon, SP 2.2, NVC, Buffer ECC
Package Version: MGD38B.SDN1.BY0265.SN04
Serial #: <cut>
Changelist: 00660696
Model #: ST2000NM0033
ID: 110
Servo FW Rev: B851
Heads: 5
PCBA SN: <cut>


However, for some commands it simply displays nothing, and for others it displays an error:

F3 T>a

Invalid Diag Cmd

Anyone know if for the things where it doesn't display an error, it's printing the output to some other port or something?

[labtech]

What is the part number or the label?

[cbcb]

Part number = 9ZM175-004, Label is Constellation ES.3?

[labtech]

Mhhh, is the drive in failure state?

[mesquivel]

Hello:

I have the same problem ST4000DM000, FW:CC54, P/N:1F2168-568.
I have access to terminal but HDD do not answer to almost any command.
In my case the HDD have some bad sector, BIOS and SO recognize
the HDD OK.

[labtech]

Alright, starting to make sense more. Seems like firmware access has additional restrictions.

[cbcb]

Mhhh, is the drive in failure state?

No, the drive is brand new and perfectly functional

[lcoughey]

I"m not sure I trust a guy who cannot spell the name of the city where he is located....unless there is an Ottowa somewhere in Canada that I don't know about.

Many new Seagates have locked out terminal access...this drive is likely one of them.

[cbcb]

I"m not sure I trust a guy who cannot spell the name of the city where he is located....unless there is an Ottowa somewhere in Canada that I don't know about.

That was weird, not sure how that happened. But it happened because I decided to try to be more forthcoming than "nowhere" in my profile

But the question is, is there a magic command to unlock the typical access? Because running strings on the drive's firmware update I can see that it has all the normal expected strings.

[labtech]

No known magical command

[pepe]

yep, Terminal is locked, so are factory commands (not sure about this exact model). I have method to open the Grenadas and Lombards (have not met this exact family yet, but it probably can be opened the same way.

[cbcb]

yep, Terminal is locked, so are factory commands (not sure about this exact model). I have method to open the Grenadas and Lombards (have not met this exact family yet, but it probably can be opened the same way.

So I take that to mean you have a way to re-enable the terminal, that lcoughey and labtech don't know about? Care to share?