my passport ultra WD usb 3.0 2tb

[mathy10544]

my passport ultra WD usb 3.0 2tb

i bought it in june 2015, it worked 100% good
i droped it about 3 feet onto a hardwood floor and now it doesnt work

when i plug it in the light comes on and blinks
it shows up in device manager
when i go to the device manager properties and go to volumes and click populate it just loads forever and never actually loads

[jermy]

if the data is important my advice would be to send it to a DR firm (not a computer repair shop)

[pcimage]

if the data is important my advice would be to send it to a DR firm (not a computer repair shop)

+1

If you need to recover the data this is your only viable option.

Regards and good luck.

+2

Absolutely nothing you can do yourself.

[mathy10544]

thankyou for the timely responses, i am not sure if this makes a difference but:
if i use MiniTool Partition Wizard Free it loads the hard drives for a long time and won't load but if i loosen then usb to the external 2tb hdd that is broken but not completely remove it, it shows up and i can "fix MBR" and use "explore partition" (it takes a long long time to "fix MBR") and when i explore partition it shows the director tree of my stuff... if i unplug it and plug it back in i have to fix the mbr again before i can see anything

does this change anything or is there still nothing i can do myself?

[galaxy]

data is important sent to professional

[MindMergepk]

if the data is important my advice would be to send it to a DR firm (not a computer repair shop)

+1

If you need to recover the data this is your only viable option.

Regards and good luck.

+2

Absolutely nothing you can do yourself.

+3
are you absolutely 100% sure that disk is spinning just fine and has no abnormal, clicking noise ?
can you record sound and upload here ?

[mathy10544]

if the data is important my advice would be to send it to a DR firm (not a computer repair shop)

+1

If you need to recover the data this is your only viable option.

Regards and good luck.

+2

Absolutely nothing you can do yourself.

+3
are you absolutely 100% sure that disk is spinning just fine and has no abnormal, clicking noise ?
can you record sound and upload here ?

i noticed no clicking noises... see my update about mbr

[MindMergepk]

honestly it is dangerous to play with disk which is dropped.
however i can assist you further to diagnose it if there is absolutely no abnormal noise.
leave Team viewer details here.

[eng.mas]

+4 if u want data send it to DR profesional

[mathy10544]

honestly it is dangerous to play with disk which is dropped.
however i can assist you further to diagnose it if there is absolutely no abnormal noise.
leave Team viewer details here.

ive never used team viewer before should we arrange a specific time?
you can contact me on skype? mathy10544

my teamviewer is 214 765 842
pw is 4293

[jermy]

he said

however i can assist you further to diagnose it if there is absolutely no abnormal noise.

but you didn't respond

[northwind]

honestly it is dangerous to play with disk which is dropped.
however i can assist you further to diagnose it if there is absolutely no abnormal noise.
leave Team viewer details here.

ive never used team viewer before should we arrange a specific time?
you can contact me on skype? mathy10544

my teamviewer is 214 765 842
pw is 4293

Giving your tv details in public is generally a bad idea.

[MindMergepk]

just added on skype.