Drive Capacity Incorrect

[mystik]

I have a brand new 8 TB hard drive that is reporting as only 3.86 GB in Disk Management. Obviously, I could send the drive back, but is there any fixing it as an alternative? Just checking... Thank you in advance.

Attachments

Bottom one in Disk Management

[helpless]

Have you bought it from a reliable source? Maybe it is just a fake.

[mystik]

I bought it from Amazon where Amazon was the actual seller, I believe.

[day1data]

Hi,

Try the following in command prompt under administrator.

Type “diskpart” after the command prompt to start the Disk Partition utility. This should result in a DISKPART command prompt.
Type each of the following commands, one at a time, after the DISKPART prompt, pressing “Enter” after each:

list disk
select disk # (select the disk number that shows 3.86GB as capacity)
clean
create partition primary
select partition 1
active
format FS=NTFS (this will take sometime)
assign
exit

The disk should be back to full capacity. If not then i would send it back as its probably a fake.

[helpless]

If you right click where it says "not initialized" and select properties, what model no. is shown?

[fzabkar]

Doesn't the symptom reflect a problem with SA access? Isn't this what you see if you remove the PCB and access it on its own?

Does the drive spin up? Any bad noises?

[northwind]

3.86GB... Is it a Seagate?

[mr_spokk]

Doesn't the symptom reflect a problem with SA access? Isn't this what you see if you remove the PCB and access it on its own?

Exactly so, looks like DOA