HGST drive is not responding

[spakhnyuk]

I have a 500GB HGST drive, model HTS545050A7E362 Z5K500-500 that is not responding in the DDI.

It gives me error PHY=3.

I'm guessing this is a firmware level issue? If so, any chance and PCB swap could resolve this?
I've attached a photo of the DDI screen.
Any advise is appreciated. Thanks guys.

Attachments

Drive is not responding! PHY=3

[jermy]

DDI can't help you if its FW issue, you'll need something like PC3K

[pcimage]

You'll need pc3k or similar to diagnose what the actual issue is.

[Nick_CT]

Is the drive clicking or making unusual noises? Yeah, like the others said, not much you can do to troubleshoot it properly with a DDI.

[tonny]

I have a 500GB HGST drive, model HTS545050A7E362 Z5K500-500 that is not responding in the DDI.

It gives me error PHY=3.

I'm guessing this is a firmware level issue? If so, any chance and PCB swap could resolve this?
I've attached a photo of the DDI screen.
Any advise is appreciated. Thanks guys.

You need to use tools such as repair hard drive MRT DFL PC3K to repair firmware

[spakhnyuk]

Drive is not clicking or making unusual noises.

[bcometa]

Not clicking and ready (stays spinning) then probably firmware corruption (bad/corrupt glist). But (not sure if it will help or not), you can try the relatively new "Hitachi Techno-On" feature in DDI (F9, I believe). If this doesn't help, it will need something beyond DDI.

[spakhnyuk]

I will try that. Thanks!