Need help to recover ST1000LM025 usb 3.0 clicking

[CyberPK]

Hello, I own a Samsung M3 1TB usb 3.0 drive
Yesterday was working, but today is not recognized anymore from the pc.
It spin and start clicking.
I've opened the cover extracted the drive, that is an ST1000LM025 and checked for dry solder and followed some other thread checking the voltages. Cannot find any problem.
To me looks very similar to viewtopic.php?f=1&t=28329&mobile=desktop
There is any operation I can do by my own? There is any software I can use to extract the data?
Thank you!

I've attached the terminal, connected @57600 bps and logged this data:

ActiveFW : 00
FWVer : 0001
SATA PLL cal done
DDR size detected = 16MB

DDR size detected = 16MB

*PA_TI5565*PA VID=0012 PN=0055 Rev=0000- PA_TI5565 Found
*PA_TI5565*PA VID=0012 PN=0055 Rev=0000- PA_TI5565 FoundU
S_0SO_1
SPU@15'C,4929mV
IS=2
CLA ..36/87
HO..OK
HO RPM=609 OK
AC 1872
ST..OK
mS1 00000003
GT:400
SC(L):4083/11
BE.N:25
LD..OK
SK C: 7923 H:0
Loaded FIT ( 0: 0: 1)
CalibTable Loaded. Rev:0x1B
ResoTable Loaded. Rev:0x01
Bump Limit Loaded. Rev:0x01
RRO1xTable Loaded. Rev:0x01
Fw Active 00
Ovly loaded to 0x00014D00
Ovly loaded to 0x1002DFA8
FdtTable Loaded. Rev:0x02
Unknown file id 384
Up MC

PwrOn RRO1x @ H0
Table) cos = -411904, sin = -1160448
Coeff) cos = -22705, sin = -58869

DiskSlip : 174 [SrvTrk]
DiskSlip : 183 [SrvTrk]
0. phs diff 0 [wedges] Table) 268, coef) 268

PwrOn RRO1x @ H2
Table) cos = -473088, sin = -1161472
Coeff) cos = 51574, sin = -31659

DiskSlip : 177 [SrvTrk]
DiskSlip : 180 [SrvTrk]
4. phs diff 3 [wedges] Table) 265, coef) 268
TgtCyl: 832
Hd: 2 Zn: 0 Avg.:- 173
TgtCyl: 266576
Hd: 2 Zn: 1 Avg.: 1307

SVCAL(0080,0000)-->PASS
ENG>
[DF_TMOUT0:0000:0000]
AP:1 C: 7413-> 7411 H:0->1 AP Cnt: 0
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 33010 H:3
SR:0
AP:1 C: 33010-> 7411 H:1->1 AP Cnt: 0
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 33652 H:3
SR:1
AP:1 C: 33652-> 7411 H:1->1 AP Cnt: 0
UF4 1VE
UF 3 1stGrayErr Hd:2
UF6 GE
UF 3 1stGrayErr Hd:0
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 31726 H:3
SR:2
AP:1 C: 31726-> 7411 H:1->1 AP Cnt: 0
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 32320 H:3
SR:3
AP:1 C: 32320-> 7411 H:1->1 AP Cnt: 0
UD..OK : 11
PK_1 C: 280 H:1
GT:401
SC(L):4087/5
BE.N:23
LD..OK
UF 3 1stGrayErr Hd:1
UD..OK : 5
PK_3 C:524251 H:1
GT:402
SC(L):4090/2
BE.N:23
LD..OK
SK C: 7830 H:2
AP:1 C: 7830-> 7411 H:1->1 AP Cnt: 1
SK C:508968 H:1
SR:0
AP:1 C: 15823-> 7411 H:1->1 AP Cnt: 1
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 18307 H:3
SR:1
AP:1 C: 18307-> 7411 H:1->1 AP Cnt: 1
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 18988 H:3
SR:2
AP:1 C: 18988-> 7411 H:1->1 AP Cnt: 1
SK C:502625 H:1
SR:3
AP:1 C: 11137-> 7411 H:1->1 AP Cnt: 1
UD@..OK : 2
PK_1 C:524261 H:1
GT:402
SC(L):4087/20
BE.N:27
LD..OK
UF 3 1stGrayErr Hd:1
UD..OK : 20
PK_3 C: 157 H:1
GT:404
SC(L):4086/-36
BE.N:29
LD..OK
SK C: 7526 H:2

[DF_TMOUT0:0000:0000]
AP:1 C: 7526-> 7411 H:1->1 AP Cnt: 2
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 15860 H:3

S_0SR:0
AP:1 C: 15860-> 7411 H:1->1 AP Cnt: 2
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 12752 H:3
SR:1
AP:1 C: 12752-> 7411 H:1->1 AP Cnt: 2
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 18835 H:3
SR:2
AP:1 C: 18835-> 7411 H:1->1 AP Cnt: 2
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 17924 H:3
SR:3
AP:1 C: 17924-> 7411 H:1->1 AP Cnt: 2
UD..OK : -36
PK_1 C:523853 H:1
GT:403
SC(L):4085/13
BE.N:22
LD..OK
UF 3 1stGrayErr Hd:1
UD..OK : 13
PK_3 C: 269 H:1
GT:404
SC(L):4086/1
BE.N:20
LD..OK
SK C: 7726 H:2
AP:2 C: 7726-> 7411 H:1->1 AP Cnt: 3
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 15835 H:3
SR:0
AP:1 C: 15835-> 7411 H:1->1 AP Cnt: 3
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 19065 H:3
SR:1
AP:1 C: 19065-> 7411 H:1->1 AP Cnt: 3
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 51528 H:3
SR:2
AP:1 C: 51528-> 7411 H:1->1 AP Cnt: 3
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 49837 H:3
SR:3
AP:1 C: 49837-> 7411 H:1->1 AP Cnt: 3
UD..OK : 1
PK_1 C: 12 H:1
GT:404
SC(L):4084/-7
BE.N:25
LD..OK
UF 3 1stGrayErr Hd:1
UD..OK : -7
PK_3 C: 49 H:1
GT:404
SC(L):4084/19
BE.N:20
LD..OK
SK C: 7883 H:2
AP:1 C: 7883-> 7411 H:1->1 AP Cnt: 4
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 42031 H:3
SR:0
AP:1 C: 42031-> 7411 H:1->1 AP Cnt: 4
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 40147 H:3
SR:1
AP:1 C: 40147-> 7411 H:1->1 AP Cnt: 4
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 39346 H:3
SR:2
AP:1 C: 39346-> 7411 H:1->1 AP Cnt: 4
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 25756 H:3
SR:3
AP:1 C: 25756-> 7411 H:1->1 AP Cnt: 4
UD..OK : 19
PK_1 C:524026 H:1
GT:404
SC(L):4083/0
BE.N:26
LD..OK
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 2506 H:3
AP:1 C: 2506-> 7411 H:1->1 AP Cnt: 5
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 16072 H:3
SR:0
AP:1 C: 16072-> 7411 H:1->1 AP Cnt: 5
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 18298 H:3
SR:1
AP:1 C: 18298-> 7411 H:1->1 AP Cnt: 5
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 19439 H:3
SR:2
AP:1 C: 19439-> 7411 H:1->1 AP Cnt: 5
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 23454 H:3
SR:3
AP:1 C: 23454-> 7411 H:1->1 AP Cnt: 5
UD..OK : 0
PK_1 C: 70 H:1
GT:404
SC(L):4084/3
BE.N:23
LD..OK
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 14701 H:3
AP:1 C: 14701-> 7411 H:1->1 AP Cnt: 6
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 19669 H:3

S_0SR:0
AP:1 C: 19669-> 7411 H:1->1 AP Cnt: 6
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 20401 H:3
SR:1
AP:1 C: 20401-> 7411 H:1->1 AP Cnt: 6
UF6 GE
AP:1 C: 20401-> 10886 H:1->1 AP Cnt: 6
UD..OK : 3
PK_3 C: 142 H:1
GT:403
SC(L):4086/43
BE.N:24
LD..OK
SK C: 7843 H:2

[DF_TMOUT0:0000:0000]

[DF_TMOUT0:0000:0000]

S_0SR:0
AP:1 C: 7411-> 7411 H:1->1 AP Cnt: 7
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 11714 H:3
SR:1
AP:1 C: 11714-> 7411 H:1->1 AP Cnt: 7
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 21201 H:3
SR:2
AP:1 C: 21201-> 7411 H:1->1 AP Cnt: 7
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 20818 H:3
SR:3
AP:1 C: 20818-> 7411 H:1->1 AP Cnt: 7
UD..OK : 43
PK_1 C:524069 H:1
GT:404
SC(L):4084/13
BE.N:24
LD..OK
UF 3 1stGrayErr Hd:1
UD..OK : 13
PK_3 C: 77 H:1
GT:405
SC(L):4087/3
BE.N:26
LD..OK
SK C: 7848 H:2
AP:1 C: 7848-> 7411 H:1->1 AP Cnt: 8
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 13811 H:3
SR:0
AP:1 C: 13811-> 7411 H:1->1 AP Cnt: 8
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 18262 H:3
SR:1
AP:1 C: 18262-> 7411 H:1->1 AP Cnt: 8
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 16990 H:3
SR:2
AP:1 C: 16990-> 7411 H:1->1 AP Cnt: 8
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 21487 H:3
SR:3
AP:1 C: 21487-> 7411 H:1->1 AP Cnt: 8
UD..OK : 3
PK_1 C: 96 H:1
GT:405
SC(L):4085/-6
BE.N:20
LD..OK
UF4 1VE
UF 3 1stGrayErr Hd:2
UF6 GE
UF 3 1stGrayErr Hd:0
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 18403 H:3
AP:1 C: 18403-> 7411 H:1->1 AP Cnt: 9
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 19180 H:3
SR:0
AP:1 C: 19180-> 7411 H:1->1 AP Cnt: 9
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 22697 H:3
SR:1
AP:1 C: 22697-> 7411 H:1->1 AP Cnt: 9
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 28925 H:3
SR:2
AP:1 C: 28925-> 7411 H:1->1 AP Cnt: 9
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 28684 H:3
SR:3
AP:1 C: 28684-> 7411 H:1->1 AP Cnt: 9
UD..OK : -6
PK_1 C:524068 H:1
GT:405
SC(L):4085/-12
BE.N:26
LD..OK
UF 3 1stGrayErr Hd:1
UD..OK : -12
PK_3 C:524241 H:1
GT:405
SC(L):4089/22
BE.N:24
LD..OK
SK C: 7838 H:2
AP:1 C: 7838-> 7411 H:1->1 AP Cnt: 10
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 15215 H:3
SR:0
AP:1 C: 15215-> 7411 H:1->1 AP Cnt: 10
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 14975 H:3
SR:1
AP:1 C: 14975-> 7411 H:1->1 AP Cnt: 10
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 18210 H:3
SR:2
AP:1 C: 18210-> 7411 H:1->1 AP Cnt: 10
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 21041 H:3
SR:3
AP:1 C: 21041-> 7411 H:1->1 AP Cnt: 10
UD..OK : 22
PK_1 C:524026 H:1
GT:405
SC(L):4094/6
BE.N:27
LD..OK
UF 3 1stGrayErr Hd:1
UD..OK : 6
PK_3 C: 49 H:1
GT:406
SC(L):4089/-7
BE.N:30
LD..OK
SK C: 7995 H:2
AP:1 C: 7995-> 7411 H:1->1 AP Cnt: 11
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 13190 H:3
SR:0
AP:1 C: 13190-> 7411 H:1->1 AP Cnt: 11
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 17088 H:3
SR:1
AP:1 C: 17088-> 7411 H:1->1 AP Cnt: 11
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 18117 H:3
SR:2
AP:1 C: 18117-> 7411 H:1->1 AP Cnt: 11
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 20739 H:3
SR:3
AP:1 C: 20739-> 7411 H:1->1 AP Cnt: 11
UD..OK : -7
PK_1 C:524249 H:1
GT:406
SC(L):4084/-11
BE.N:24
LD..OK
UF 3 1stGrayErr Hd:1
UD..OK : -11
PK_3 C: 36 H:1
GT:406
SC(L):4084/15
BE.N:27
LD..OK
SK C: 7461 H:2
AP:1 C: 7461-> 7411 H:1->1 AP Cnt: 12
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 16294 H:3
SR:0
AP:1 C: 16294-> 7411 H:1->1 AP Cnt: 12
SK C: 14801 H:1
SR:1
AP:1 C: 19023-> 7411 H:1->1 AP Cnt: 12
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 21810 H:3
SR:2
AP:1 C: 21810-> 7411 H:1->1 AP Cnt: 12
SK C: 10864 H:1
SR:3
AP:1 C: 10363-> 7411 H:1->1 AP Cnt: 12
UD..OK : 15
PK_1 C: 8 H:1
GT:406
SC(L):4085/0
BE.N:22
LD..OK
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 13180 H:3
AP:1 C: 13180-> 7411 H:1->1 AP Cnt: 13
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 14937 H:3
SR:0
AP:1 C: 14937-> 7411 H:1->1 AP Cnt: 13
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 18646 H:3
SR:1
AP:1 C: 18646-> 7411 H:1->1 AP Cnt: 13
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 18934 H:3
SR:2
AP:1 C: 18934-> 7411 H:1->1 AP Cnt: 13
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 19822 H:3
SR:3
AP:1 C: 19822-> 7411 H:1->1 AP Cnt: 13
UD..OK : 0
PK_1 C:524240 H:1
GT:405
SC(L):4085/29
BE.N:23
LD..OK
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 15269 H:3
AP:1 C: 15269-> 7411 H:1->1 AP Cnt: 14
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 15445 H:3

S_2 000000D3 000000B9 000000D3 00000000SR:0
AP:1 C: 15445-> 7411 H:1->1 AP Cnt: 14
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 19865 H:3
SR:1
AP:1 C: 19865-> 7411 H:1->1 AP Cnt: 14
UF4 1VE
UF 3 1stGrayErr Hd:2
SK C: 20845 H:3
SR:2
AP:1 C: 20845-> 7411 H:1->1 AP Cnt: 14
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 21449 H:3
SR:3
AP:1 C: 21449-> 7411 H:1->1 AP Cnt: 14
UD..OK : 29
PK_1 C:523892 H:1
GT:406
SC(L):4085/-16
BE.N:25
LD..OK
UF6 GE
UF 3 1stGrayErr Hd:2
SK C: 3892 H:3

[CyberPK]

Thank you very much for your warning.
I would of course send the unit to a specialized data recovery firm (I know a local repair shop with the right equipment cannot do that kind of repair).
What puzzles me is that the unit load correctly. For this reason i thought to a similar problem as described in viewtopic.php?f=1&t=28329&mobile=desktop
and would have give it a try if there is any command I can issue to the drive to try to backup the data.

[CyberPK]

Thank you for warning me from any non professional repair attempt.
Anyway there is any software try I can do?
The problem seems really similar to https://forum.hddguru.com/viewtopic.php ... le=desktop

Can I directly solder a sata connector to the pcb for furter try? The PC does not even recognize the usb device.

Thank you

[CyberPK]

Of course...
But if I well understood the previously linked thread, the bad head reporting is not real and I would need a software that can manage this case.

I think to have found the sata traces, and I would like to connect a sata connector to further investigate with SRT. Any help to find and download SRT?

[CyberPK]

Of course...
But if I've well understood the user on the previously linked thread reported that the fault head is a fake error and he managed to read the entire disk.
Can I try to do the same operation with SRT? If yes can you help me to find it and correctly operate?

Thanks

[MindMergepk]

You have 1stGrayErr Hd:x

x ranges from 0 to 3

This + the clicking tells me that all heads are bad (4 heads)...

You can't do anything by your own now. Only option is to send the drive to a data recovery firm (and not a regular computer repair shop) to have the head stack replaced under HEPA 100 clean room and extract your data out of the drive ....

DO NOT OPEN THE LID OF THE DRIVE YOURSELF outside certifyed HEPA 100 aseptic room / laminar workbench.

Regards.

good piece of advice
soldering a sata connector will be not help am afraid.
if data is important send it to a decent DR company.

good luck

[CyberPK]

I'll follow your advice. Thank you!